Please stop all the complaing would you.

Please stop all the complaing would you.

For Pete's sake would all you people just upgrade your phone already! It's not like it takes more than about 5 minutes.  Not even like it matters if you have to use your warranty, just put the ATT ROM back on the phone. OMG another 5 minutes( not like you people haven't wasted that much time complaining on this forum already you could have upgraded your phone by the time you've read this).  I've said it once already but i'll say it again.  ATT WILL NOT PUT OUT AN UPGRADE IT'S PROFIT PROHIBITIVE FOR THEM TO DO SO.  I mean they are in the buisness of making money right?  So why would they upgrade a phone when they can sell you a new one!  And by all means switch carriers that'll show'em. ATT has the most coverage hands down compared to any other carrier out there.  Who are you gonna switch to VERIZON? Good luck with that! Gezzzzz!

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Message 1 of 41
Expert

Re: Please stop all the complaing would you.


sitnsidewayz wrote:

wingrider01 wrote:

rfounds wrote:
I think that some of you don't fully understand what we are complaining about. Some of us have bought new phones that are still running on 1.6 , I would never have suspected a piece of hardware like my dell streak would ever be so incapable. 1.6 doesn't even have swype. When I bought it from deils website I was under the full impression that it would be auto updated as soon as I turned it on for the first time. Which made sense, considering that 2.2 had already been on the unlocked versions of the phone for a month. (Notice I said 1.6) (and new phone) so as far as stopping complaining..... you have not seen anything yet.

bottom line so what? Where in your contract are you promised upgrades? If you are not happy then pull the plug and go somewhere else.

 

As far as your dell goes - complain to dell they were the ones that released iwth that OS, it would have been easier for them to wait a few extra months and put the most current on the device, as it stands when it came out it was already behind the times for the OS


Dell has released an update for the device. It's AT&T that has refused to release it for their branded device. As far as going somewheres else, if you don't like what you read here, you could do that yourself.


Again so what?

 

I have not problems with what I read, just like I have no problems giving responses, if you don;t like the response you can do the same thing. ATT is under NO contractual agreement to push any updates out to phones, unless you have documentation showing otherwise. 

Message 16 of 41
Scholar

Re: Please stop all the complaing would you.

Listen to Sitnsidewayz. He IS the voice of reason,and is always informative.
And u Wingrider01,u need to tone it down a notch. Obviously the OP is haveing a problem. Thanx to Sitnsidewayz we now know its ATTs fault for not releaseing the update. U guys come here & say,well it wasnt in your contract are just stateing the obvious,& should be QUIET,unless u have something helpfull to say.
I remember them saying that even though the Streak will come with 1.6,there will be instantly be an update to 2.2 as soon as u getit. I was checkinitout because I love that 5in screen. This changing theyre minds about releasing updates for phones with antiquated systems has got to stop.
Message 17 of 41
Employee

Re: Please stop all the complaing would you.

again never buy ANY product on a promise of it getting better, their promise isn't in the contract so it doesn't mean anything

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 18 of 41
Expert

Re: Please stop all the complaing would you.


Tilt-A-Rama wrote:
Listen to Sitnsidewayz. He IS the voice of reason,and is always informative.
And u Wingrider01,u need to tone it down a notch. Obviously the OP is haveing a problem. Thanx to Sitnsidewayz we now know its ATTs fault for not releaseing the update. U guys come here & say,well it wasnt in your contract are just stateing the obvious,& should be QUIET,unless u have something helpfull to say.
I remember them saying that even though the Streak will come with 1.6,there will be instantly be an update to 2.2 as soon as u getit. I was checkinitout because I love that 5in screen. This changing theyre minds about releasing updates for phones with antiquated systems has got to stop.

really you "know of is ATT's fault" - how, where is the proof, without it , it is an opinion only

Message 19 of 41
Professor

Re: Please stop all the complaing would you.


wingrider01 wrote:

sitnsidewayz wrote:

wingrider01 wrote:

rfounds wrote:
I think that some of you don't fully understand what we are complaining about. Some of us have bought new phones that are still running on 1.6 , I would never have suspected a piece of hardware like my dell streak would ever be so incapable. 1.6 doesn't even have swype. When I bought it from deils website I was under the full impression that it would be auto updated as soon as I turned it on for the first time. Which made sense, considering that 2.2 had already been on the unlocked versions of the phone for a month. (Notice I said 1.6) (and new phone) so as far as stopping complaining..... you have not seen anything yet.

bottom line so what? Where in your contract are you promised upgrades? If you are not happy then pull the plug and go somewhere else.

 

As far as your dell goes - complain to dell they were the ones that released iwth that OS, it would have been easier for them to wait a few extra months and put the most current on the device, as it stands when it came out it was already behind the times for the OS


Dell has released an update for the device. It's AT&T that has refused to release it for their branded device. As far as going somewheres else, if you don't like what you read here, you could do that yourself.


Again so what?

 

I have not problems with what I read, just like I have no problems giving responses, if you don;t like the response you can do the same thing. ATT is under NO contractual agreement to push any updates out to phones, unless you have documentation showing otherwise. 


You are correct they do not have to. But, when the other carriers are updating their devices, should AT&T really be sending out the message that they are not going to update their devices and stick with it? You can believe what you want, but I know that's no way to be competitive.

Message 20 of 41
Professor

Re: Please stop all the complaing would you.


JFizDaWiz wrote:

again never buy ANY product on a promise of it getting better, their promise isn't in the contract so it doesn't mean anything


It doesn't have to be a promise. It is just good business sense to take care of your customers. Verizon, T-Mobile, Sprint, they upgrade the operating system on their devices. If AT&T wants to  stay competitive they should do the same.

Message 21 of 41
Employee

Re: Please stop all the complaing would you.

but they don't have to and they won't if they don't want to. Try and get a hold of Jack Wright and see if maybe he knows

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 22 of 41
Expert

Re: Please stop all the complaing would you.


sitnsidewayz wrote:

JFizDaWiz wrote:

again never buy ANY product on a promise of it getting better, their promise isn't in the contract so it doesn't mean anything


It doesn't have to be a promise. It is just good business sense to take care of your customers. Verizon, T-Mobile, Sprint, they upgrade the operating system on their devices. If AT&T wants to  stay competitive they should do the same.


carried blackberries when they where the choice of business users - never once got a upgrade to the OS, even though RIM updated the OS at least twice during the contract term and if I recall correctly that was to correct a security hole in the OS

Message 23 of 41
Scholar

Re: Please stop all the complaing would you.

Whos Jack Wright?
Message 24 of 41
Professor

Re: Please stop all the complaing would you.


wingrider01 wrote:

sitnsidewayz wrote:

JFizDaWiz wrote:

again never buy ANY product on a promise of it getting better, their promise isn't in the contract so it doesn't mean anything


It doesn't have to be a promise. It is just good business sense to take care of your customers. Verizon, T-Mobile, Sprint, they upgrade the operating system on their devices. If AT&T wants to  stay competitive they should do the same.


carried blackberries when they where the choice of business users - never once got a upgrade to the OS, even though RIM updated the OS at least twice during the contract term and if I recall correctly that was to correct a security hole in the OS


And your point is? Times change and things change. It's nice that RIM let do the upgrades. AT&T doesn't allow the manufacturers to directly upgrade Android devices. It's funny how when it's something negative for the consumer, you fanboys want to point out that the other carriers are doing it also as justification. The other carriers are upgrading their Android devices, but this time you prefer to ignore that. LOL

Message 25 of 41
Professor

Re: Please stop all the complaing would you.


JFizDaWiz wrote:

but they don't have to and they won't if they don't want to. Try and get a hold of Jack Wright and see if maybe he knows


I used to give those kind of answers when I was in elementary school. I work for a customer service oriented business and if any employees took anywhere near that kind of attitude with customers, they would be out of a job. I've already seen you give many wrong answers here and smart mouth customers. I'm sure AT&T appreciates that. I just hope you are not in customer service, but if you are, it goes a long ways in explaining the constant low ratings that AT&T gets.

Message 26 of 41
Scholar

Re: Please stop all the complaing would you.

This thread exemplifies one of the main weaknesses on this board. There are those that have a real issue, and attempt a valid discussion. Sure, sometimes it gets a bit off-topic, or one's sincere and extreme frustration results in a pointed comment or two (usually directed towards ATT or its reps).

The other type (wingrider and brianfromno among them) seem to have endless posts noting how the customer is always wrong, regardless the situation. I'll admit that wingrider has some excellent posts, but after a while it seems the only reason to be here is pointing out how customers should just 'suck it up'. I'll admit to not searching through the boards for all your other posts, and can only assume your tone and character based upon personal experience............in the end, there is rarely, if ever, constructive criticism, just notes on how someone is wrong, or a perceived clarification of ATT policy (at which point one must wonder your true intersts).

There were many promises made regarding the eventual update of numerous android phones. Most of these were from the manufacturer, with others from ATT reps doing so in-store, etc. ATT may have even posted the promise on an add at one point (apologies for not having a link to said add). In the end, ATT has sold us the phone, and it's being used on their network. ATT is charging us for services, services whos quality is diminished dur to the lack of upgrades. I have an intermittent issue with the Streak, where the phone can't be answered when receiving a call. It's something that many others have experienced with 1.6, but seems to be fixed with 2.2.....so why not address this? A warranty replacement isn't going to address this issue (and for the record, it's an issue I didn't experience until AFTER the 30 day trial).




Message 27 of 41
Scholar

Re: Please stop all the complaing would you.

And why is it that this thread reminds me of the people on the Facebook page that note "why is it that you 'friend' ATT here than do nothing but complain"................in a perfect world.....

Message 28 of 41
Expert

Re: Please stop all the complaing would you.


sitnsidewayz wrote:

wingrider01 wrote:

sitnsidewayz wrote:

JFizDaWiz wrote:

again never buy ANY product on a promise of it getting better, their promise isn't in the contract so it doesn't mean anything


It doesn't have to be a promise. It is just good business sense to take care of your customers. Verizon, T-Mobile, Sprint, they upgrade the operating system on their devices. If AT&T wants to  stay competitive they should do the same.


carried blackberries when they where the choice of business users - never once got a upgrade to the OS, even though RIM updated the OS at least twice during the contract term and if I recall correctly that was to correct a security hole in the OS


And your point is? Times change and things change. It's nice that RIM let do the upgrades. AT&T doesn't allow the manufacturers to directly upgrade Android devices. It's funny how when it's something negative for the consumer, you fanboys want to point out that the other carriers are doing it also as justification. The other carriers are upgrading their Android devices, but this time you prefer to ignore that. LOL


1. never got an upgrade for the early RIM devices that I carried

2. not ignoring it, just don't care if other carriers are doing upgrades, that is their business

3. do not expect anything from a vendor that is not detailed in the contractural agreement

 

You are right - times change, but that does not mean things change. When and if ATT releases the update, it is their decision to do so, they are under no contractural agreement to do so. It is the same for the Apple Iphones, the RIMS, Windows 7 and any other smartphone that is carried, androids are not singled out. Again, I don;t ignore that other carriers are, that is their decision, does not mean that ATT or for that matter any other carrier has to follow the lead of the other carriers.

Message 29 of 41
Scholar

Re: Please stop all the complaing would you.

Brianfrmno......r u listening to Diagoro?
In reference to u?......
Message 30 of 41
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