Pin not being accepted for payment screen

Contributor

Pin not being accepted for payment screen

I cannot get anyone to be able to assist..........the pin I use to manage my son's Go Phone will NOT allow me to access the refill screen!!!!!!!!!  I have to add money as a gift......what is the deal.........and no one in customer service can help.......all they want to do is change the pin and that won't help.  I have no clue  where the phone is........I just pay for my son to use it.

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Professor

Re: Pin not being accepted for payment screen

Is this your first time trying to do the refill for your son?

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Contributor

Re: Pin not being accepted for payment screen

No, it has always been this way.  However, I finally set up auto payments..........but now my CC changed and I need to update.  I just gave up the last time because I kept getting people who had no clue on how to help me.

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