Phones obsolete after May 15, 2011

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Phones obsolete after May 15, 2011

[ Edited ]

Received mail from ATT Wireless stating that my phones will no longer be able to make calls or receive calls after May 15, 2011 due to network upgrades. I am being offered free phones, but I need to choose a new rate plan. My phones are the Nokia 6102 and Samsung x426 with GSM 850/1900 capability. What is it about the network upgrades that make these phones obsolete?

Message 1 of 103 (12,303 Views)
Contributor

Re: Phones obsolete after May 15, 2011

I also received the same letter.  I was told by a rep that phones which are not 3G capable will no longer work.  However, I'm not 100% sure about this.  I still have the old AT&T Blue plan and I would like to know if my SIM cards will work after May 15, 2011 or will I have to get an updated plan?  Right now I am using an unlocked Nokia 5530, an AT&T Nokia 3120 and an LG CU225.  I realize that the Nokia 3120 and the LG CU225 are old phone so I'm wondering if I just need to replace these phones with updated unlocked phones in order to keep my current plan.

Message 2 of 103 (11,020 Views)
Teacher

Re: Phones obsolete after May 15, 2011

They are forcing you to migrate from your blue SIM card and plan to a orange SIM and plan. Its not your phone, its that they want more money per month for a new plan. I am using a iPhone 3G and a Nexus One, both working on 3G with mMode data plans unlimited at $29.95. I'd wait it out, then complain to the retention group to see if you can get unlimited data and about the same number of minutes for what you are paying now.

Message 3 of 103 (11,012 Views)
Contributor

Re: Phones obsolete after May 15, 2011

Got the same letter.

 

I clearly know why they're doing it, I've got a plan that's $48 a month (taxes included) that gives 950 minutes, 7PM weeknights (unlimited) and unlimited weekends.  Oh, and I have free roaming in Canada, and LD to Canada (well it all comes out of my regular rate plan minutes).

 

To get anything like what I have right now with one of their new plans, I'd be paying about twice as much.  Oh, but I'll get 'rollover' -- whoopie!

 

Well, AT&T loyalty has just dropped 100 fold.  Then again, they probably don't want customers like us anyway -- informed customers.

 

 

Message 4 of 103 (10,929 Views)
Master

Re: Phones obsolete after May 15, 2011

AT&T is supposed to start rolling out LTE in the middle of this year.  I think all the AT&T Blue conspiracy theorists are barking up the wrong tree.  As they upgrade networks to LTE, it's entirely possible they'll do so by converting their existing GSM spectrum to LTE spectrum.  I think that all phones sold by AT&T are now 3G-compatible, so I wouldn't be shocked to see some of their GSM towers be converted to LTE.

 

And AT&T has honored those old Blue plans for far longer than they needed to.  AT&T doesn't promise you can keep some ancient plan forever.  This has nothing to do with "loyalty", and more to do with the fact that old AT&T Wireless customers have been gaming the system based on grandfathering that should have been retired years ago.

Message 5 of 103 (10,821 Views)
Contributor

Re: Phones obsolete after May 15, 2011

[ Edited ]

I got the letter too and just hung up the phone with someone whom works at the Sales Dept, since that is the telephone number that they provided. After a lengthy conversation and having him check with a supervisor, he says that the new Towers will make us need a 3G or 4G sim card in our older phones. I have a Nokia 6300. I actually asked if I got one of those sim cards from an aftermarket store or them and put it in my phone, would it work? supervisor said no... they are requiring new plans with new sim cards, so if they don't switch it, you will lose service. I also have one of those 1000 minutes with 7pm nights and unlimited weekends and mobile to mobile. Their new plans are the worst in the industry, so I sure do not want to change plans.

I asked for a phone number to complain to and they gave me 404-236-6000, but it apparently goes to a vm box that says it is not active. Just lovely. [Per Guidelines:  Keep it Relevant and Appropriate].They are making us change plans even though all we need is a new sim card. We like our plan! They are not even asking for a new committment or contract. What is wrong with this picture?  

Message 6 of 103 (10,787 Views)
Teacher

Re: Phones obsolete after May 15, 2011

[ Edited ]

We have not been "gaming the system." We've been paying our bills (mine ofer $100 per month) for years and years. Have not been taking on new contracts for new subsidized equipment every couple of years (thus really "gaming the system" by increasing the carriers costs). All we want is a new SIM card and keep the features of our old plans, I'm even willing to take a small rate increase, but don't take away our services!

Message 7 of 103 (10,720 Views)
Contributor

Re: Phones obsolete after May 15, 2011

I just spent quite some time on the phone with an awesome CSR and then a Customer Relations guy. I saw awesome because they both understood the problem and were trying to get me as close to my existing old plan as possible. CR went back 8 months for usage and was willing to offer some great additional bonus minutes, rollover minutes to begin with and the A list for free. Also, eligible for a free phone, of course, since I have not taken advantage of that ever..lol I do not need the data plan, so that may help too. They were not even aware of this lovely new issue and thought that if we put the new sim card in, that it may work without choosing a new plan. The guy even tried to order one for me, but it would not let him complete the order without picking a new plan. It looks like they have the ability to at least try and do something, but it still won't really beat our 1000 minutes, 7pm nights and unlimited weekends for $39.99. I was offered 450 minutes + 100 bonus minutes =550 minutes, unlimited nights 9pm and weekends and mobile to mobile, rollover minutes and A list of 5 for free. Also, they would give me 1000 rollover minutes to start out with.

If anyone else gets a better offer from them, please post it.

Message 8 of 103 (10,709 Views)
Contributor

Re: Phones obsolete after May 15, 2011

What's this 'conspiracy theory', and 'gaming the system' stuff all about?

 

I signed up for a great 'voice' plan in late 2004.  I could have cared less for data at the time, and still could care less.  AT&T chose to market my plan to me, and I accepted.  There was no 'gaming' you speak of.

 

I've been offered a new phone perpetually since the time I fulfilled my contract obligations, only if I switched to a new plan, I declined those offers.  Didn't change the fact I continued to pay my bills for service as I always did.

 

Fact is, they are trying to claim that our 'plans' are tied to our 'sim' cards.  The maginot line that the CSR's have been holding is that there is some sort of 'technical limitation' on the 'new sim cards' that they can't offer us our  us plans equivalent to our old ones on the 'new' sim cards.  Please.  This is not a technical limitation, it's an accounting entry.  They simply don't want to offer the plans we signed up for years ago any more.

 

That said, sure, I understand there is no contract anymore, thus they are under no obligation for performance, but, to insinuate we've been 'getting a free ride' (i.e. gaming the system) is nonsense.  These are the exact plans AT&T themselves sold us (granted under different management, nonetheless AT&T).

 

I honestly would prefer a more honest mail.  instead of pretending this is a good thing for us, why not just say it as it is:

 

'We appreciate your business for these many years, but, our cost structures have changed and thus we can not offer you your plan any more.  We have some plans available now that we think you might be interested in, and, we will include a new phone if you try.  Since this transition might be especially trying, we have included an extra provision so that you will be under no obligation to continue your plan if in the regrettable event it doesn't suit you.  Please contact customer service to discuss our new plans and various options that can help make this transition pleasant for everyone.'

 

or something along those lines.

 

What they sent was the typical 'great news for you' letter that glazes over the how you're going to see a dramatic increase in monthly fees information.  As though you won't notice.

 

 

Message 9 of 103 (10,572 Views)
Master

Re: Phones obsolete after May 15, 2011


BrianfromNO wrote:

AT&T is supposed to start rolling out LTE in the middle of this year.  I think all the AT&T Blue conspiracy theorists are barking up the wrong tree.  As they upgrade networks to LTE, it's entirely possible they'll do so by converting their existing GSM spectrum to LTE spectrum.  I think that all phones sold by AT&T are now 3G-compatible, so I wouldn't be shocked to see some of their GSM towers be converted to LTE.

 

And AT&T has honored those old Blue plans for far longer than they needed to.  AT&T doesn't promise you can keep some ancient plan forever.  This has nothing to do with "loyalty", and more to do with the fact that old AT&T Wireless customers have been gaming the system based on grandfathering that should have been retired years ago.


Not so - 90% of the post paid devices currently carried by at&t on-line are 3G capable, but only 66% of the prepaid devices currently being sold by at&t are 3G phones.

 

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 10 of 103 (10,526 Views)
Master

Re: Phones obsolete after May 15, 2011

Wrong...Anyone who's using an iPhone on a Blue plan must have resorted to some kind of hackery to make it work, as iPhones are locked to Orange plans.

 

Look...we're tired of listening to the AT&T Wireless whiners.  Regardless of whether or how you pay your bills or how much they are, AT&T doesn't guarantee that they won't retire plans.  I feel like they've been unusually generous in honoring plans they should have nuked long ago.  

 

The plans you are on are going away.  Either get a new plan, or find a different carrier.  It's really that simple.

 

 


spdickey1 wrote:

We have not been "gaming the system." We've been paying our bills (mine ofer $100 per month) for years and years. Have not been taking on new contracts for new subsidized equipment every couple of years (thus really "gaming the system" by increasing the carriers costs). All we want is a new SIM card and keep the features of our old plans, I'm even willing to take a small rate increase, but don't take away our services!


 

Message 11 of 103 (3,949 Views)
Teacher

Re: Phones obsolete after May 15, 2011

[quote]Wrong...Anyone who's using an iPhone on a Blue plan must have resorted to some kind of hackery to make it work, as iPhones are locked to Orange plans.

 

Look...we're tired of listening to the AT&T Wireless whiners.  Regardless of whether or how you pay your bills or how much they are, AT&T doesn't guarantee that they won't retire plans.  I feel like they've been unusually generous in honoring plans they should have nuked long ago.  

 

The plans you are on are going away.  Either get a new plan, or find a different carrier.  It's really that simple.[/quote]

 

No hacking involved. Purchased unlocked phones direct from the manufacturer (Google Nexus One in my case).

 

Plans aren't "going away" hundreds of thousands of customers still have unlimited data plans and will for a long time now. But for some reason, they won't "offer them" to us long term customers from AT&T Wireless. Its' that simple, offer us an unlimited plan, like you are still servicing to I would bet over a million customers right now, and we'll stop complaining about this poor customer service. I think if they nuked everyones unlimited data plan all at once, there would be an even bigger pool of whiners you'd have to listen to.

Message 12 of 103 (3,929 Views)
Expert

Re: Phones obsolete after May 15, 2011

[ Edited ]

spdickey1 wrote:

[quote]Wrong...Anyone who's using an iPhone on a Blue plan must have resorted to some kind of hackery to make it work, as iPhones are locked to Orange plans.

 

Look...we're tired of listening to the AT&T Wireless whiners.  Regardless of whether or how you pay your bills or how much they are, AT&T doesn't guarantee that they won't retire plans.  I feel like they've been unusually generous in honoring plans they should have nuked long ago.  

 

The plans you are on are going away.  Either get a new plan, or find a different carrier.  It's really that simple.[/quote]

 

No hacking involved. Purchased unlocked phones direct from the manufacturer (Google Nexus One in my case).

 

Plans aren't "going away" hundreds of thousands of customers still have unlimited data plans and will for a long time now. But for some reason, they won't "offer them" to us long term customers from AT&T Wireless. Its' that simple, offer us an unlimited plan, like you are still servicing to I would bet over a million customers right now, and we'll stop complaining about this poor customer service. I think if they nuked everyones unlimited data plan all at once, there would be an even bigger pool of whiners you'd have to listen to.


One note there is no such then as "unlocked" iphone in the US that has not been hacked to do make it so. Granted the grandfathered plans like unlimited data for smart phones are not going away - yet, but it is a branch of technology that is being shutddown not a plan. The blue plans are being removed and the current users have the choice of concerting or leaving. same thing would occur if they removed grandfathering for a plan - the people that have the plan would be given the choice of picking a new plan or leaving. In my case I have family with unity, that plan is no longer aviable if they decide to drop the grandfathered status I would have the choice to pick a new plan or leave - with no etf if I decide to leave.

 

If they canceled grandfathered "nuked the unlimited data" that is a change that would affect those of us under contract because of upgrades that would trigger the ability to leave with no etf.

 

Even though you have your own phone you are still subject to the terms of serivce agreement, you just have no contract. You are required to have a data plan, if you don't or have the wrong one they have the right and ability to add one and you have no choice but to accept or leave.

Message 13 of 103 (3,888 Views)

Re: Phones obsolete after May 15, 2011

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[Per Guidelines:  Keep it Relevant and Appropriate].. Can ATT really "evict" 44000 "tenants" or force users to pay much higher.

Can ATT under the pretext/disguise of upgrading apartment complex start charging a much higher rent.

ATT can issue new sim cards, if needed, but shuld still allow 7.00 am to 7.00 pm, 900/1000 minutes, data plans.

As of now ATT charges extra for extended hours 7.00 pm to 9.00 pm and 5.00 am to 7.00 am.

Message 14 of 103 (3,768 Views)
Master

Re: Phones obsolete after May 15, 2011

[ Edited ]

Yes, they can.  If they've retired a plan, they can give you a timeline to force you off it.  Your landlord doesn't guarantee you'll pay the same rent year-over-year in your lease agreement, and unless rent controls are in place they have latitude to raise your rent once your initial lease term is up.

 

[Per Guidelines:  Keep it Relevant and Appropriate].

 

 


charlietango wrote:

[Per Guidelines:  Keep it Relevant and Appropriate].Can ATT really "evict" 44000 "tenants" or force users to pay much higher.

Can ATT under the pretext/disguise of upgrading apartment complex start charging a much higher rent.

ATT can issue new sim cards, if needed, but shuld still allow 7.00 am to 7.00 pm, 900/1000 minutes, data plans.

As of now ATT charges extra for extended hours 7.00 pm to 9.00 pm and 5.00 am to 7.00 am.


 

Message 15 of 103 (3,760 Views)
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