11-14-2011 11:34 AM - edited 11-14-2011 11:34 AM
After finishing a chat with CS I've decided they really need more user end status lights, apps or something. Though personally I think she was just going in circles with several different chats and getting them mixed up.
Purchased a microcell, came home set it up. All lights solid green. Restarted phones and they didn't see it. Removed readded phones same thing. Removed and Reactivated Microcell same thing.
During the chat she mentioned it was out of tolerance. Greater than 4000 meters when it should be 500 or less. After prodding for an explanation she mentioned something I had read about before this. Where the GPS wasn't where it AT&T thought it should be or some such. In the same sentence she kept talking about not having a GPS lock (where I think she was spinning me in circles).
If the GPS light is solid green that means it is locked correct? I know on a handheld GPS it tries to acquire X number of satellites, could the GPS light on the microcell be coming on solid before it has enough satellite connections to be accurate?
I know out here GPS mapping has been off a good bit depending on date/age of the maps (most online maps don't even have address service on my road). I mentioned that I had read some people were able to get CS to fix the GPS on their side in these situations, but she claimed there didn't have any tools to do that. So finally left with the old "return it to the store for a replacement". Am I right in wagering when I return this and get another one here I'll probably have the same problem?
11-14-2011 3:23 PM
I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare
11-14-2011 8:25 PM
Called phone support this time and got an infinite better experience. Was able to compare GPS lat and long etc.
Something on their end and my location their network guys have to fix. Got a case number and such this time and date for them to call back.
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!