07-06-2011 10:29 AM
I wanted to ask here before calling customer support later today.
This afternoon I checked my bill, which was abnormally high (roughly $20 over), and noticed that I had incurred that amount in excess text messages. I know that some months I have gone over my 200 text limit, but this seemed abnormally high. A quick glance at my bill revealed some strange things:
I am concerned because I have no way of confirming who is sending or receiving these texts to verify whether or not they are authentic. I don't want to dispute the bill if it is in fact correct, but I have no way of knowing this. As an example: on May 27th, the day of my graduation, my bill shows a total of 56 text messages. However, sorting through the texts on my phone only shows a total of 35 texts. Because my bill only lists my phone number as both the sender and receiver, I have no way of verifying if these messages actually did occur.
I know that listing the sending or receiving number is possible since later in the billing cycle phone numbers of people whom I recognize appear. Thanks for any help.
iPhone 3GS user since release day, 200 Limit Basic Text Package, Unlimited Data, no major issues with AT&T over the past two years.
12-13-2011 4:09 PM
Hey, did you ever figure out what the problem was? My spouse wanted me to explain these SAME issues on our bill...but I'm clueless. There were tons of them and sometimes they read "text message" and sometimes "M2M"...but they were all to and from my own number. There were several sheets of them and sometimes several logged in a minute. Now I know I wasn't texing myself and I wasn't texting anyone else so I would love to know if you ever found out a solution. I can only figure that this is maybe some type of glitch or something.
12-14-2011 12:54 PM
recomend anyone having questions about in bound out msg that are not recongnized to contact customer care 1-800-331-0500 support specialist will be able to ease your concerns what the messages are from. Also you have 90 days to dispute the charge waiting longer than 90days consents charges correct and may not be credited. disputing a bill is not a negative and shouldnt be looked upon as such. It clarifying the charges that were accrued.
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