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Posted Sep 15, 2011
6:37:41 AM
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Pay as you Go Registration Woes

I am using a Pay as you go Sim card. Wirelesss service is fine.

 

Problems started, when I tried to go thru the registration process in order to set up a credit card.

 

After accepting the terms and conditions I reach a page, where I am supposed to enter my personal information.

 

Problem is: Both fields for "Country" and "State" are drop down fields which just simply do not work. The field says "Select State" and that is it. If I try to submit the page the system complains that I did not select country and state. Which was not possilbe.

 

I did not find a way out of this loop. The AT&T help line was really not helpful. Seems the do not offer any support for this type of customers.

 

Anybody a clue how to fix this?

 

P.S: I tried 3 different browsers and my Android phone. So should not be a problem on my side.

I am using a Pay as you go Sim card. Wirelesss service is fine.

 

Problems started, when I tried to go thru the registration process in order to set up a credit card.

 

After accepting the terms and conditions I reach a page, where I am supposed to enter my personal information.

 

Problem is: Both fields for "Country" and "State" are drop down fields which just simply do not work. The field says "Select State" and that is it. If I try to submit the page the system complains that I did not select country and state. Which was not possilbe.

 

I did not find a way out of this loop. The AT&T help line was really not helpful. Seems the do not offer any support for this type of customers.

 

Anybody a clue how to fix this?

 

P.S: I tried 3 different browsers and my Android phone. So should not be a problem on my side.

Pay as you Go Registration Woes

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Sep 15, 2011 9:50:53 AM
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Professor
There is another post in the forum referring to the same issue. Even though you are a pay as you go customer. Do you have an 800 number where you can reach a real person? I wonder if you call Att customer Service , if they can look up a number for you to call to see if you can register over the phone?
There is another post in the forum referring to the same issue. Even though you are a pay as you go customer. Do you have an 800 number where you can reach a real person? I wonder if you call Att customer Service , if they can look up a number for you to call to see if you can register over the phone?
Me and My DELL Streak (TED-III)

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Sep 15, 2011 10:54:24 AM
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Former Community Manager

This was posted on the forums a bit ago on the community member who posted it said she was able to get around it by setting the language to Spanish. Here's the post. 

 

I have been working on getting this resolved  - thanks for letting us know you were having issues with it too. 

 

~jam

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

This was posted on the forums a bit ago on the community member who posted it said she was able to get around it by setting the language to Spanish. Here's the post. 

 

I have been working on getting this resolved  - thanks for letting us know you were having issues with it too. 

 

~jam

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Pay as you Go Registration Woes

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Sep 15, 2011 11:06:21 AM
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Professor
I "knew" ive seen a similar post. And should have known Jam had the resolution ! Smiley Wink
I "knew" ive seen a similar post. And should have known Jam had the resolution ! Smiley Wink
Me and My DELL Streak (TED-III)

Re: Pay as you Go Registration Woes

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