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Pantexh Matrix not loading im services

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Pantexh Matrix not loading im services

i've had a pantech matrix for over a year now. and about a month ago, the im services froze. by that, i mean that all i get when i attempt to access them to log in is the white screen with im (the one you get before you actually get to the im accounts to log in).  does anyone know how to fix this?

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