Pantech Impact PC Suite?

Tutor

Pantech Impact PC Suite?

Just picked up an Impact last night to replace my Moto Razr. Moto had a Phonetools software suite which allowed you to back up contacts, add photos to the phone as wallpapers, etc. Nice piece of software. It came it handy. In the Impact owner's manual there is mention of a PC software suite available for download from their website that will serve the same purpose. Problem is there is no link on their very mediocre website to download this supposed software. A Google search linked me to the Curitel website that has downloads available for what appears to be European phone models. Anybody know of this software suite and if it is available in the States?

This phone does not have a USB port. The charging port is not a USB port. I see that in ATT accessories there is a USB data cable available for the Impact that has the proper connection to both the phone and the PC. Figures. Another 20 bucks out the door. 

Phone is pretty cool for what I need it for. Nice in blue.

Message 1 of 35
Contributor

Re: Pantech Impact PC Suite?

As usual, no one can get an answer as to how to use the impact as an MP3 player.....have the usb cable.....cannot find drivers for pantech usb

 

Anyone? 

Message 2 of 35
Tutor

Re: Pantech Impact PC Suite?

I am in the same boat, just got an impact last night and I am also very interested in the PC Suite...and also had a Moto Razr before where I used Phone Tools software and it worked quite well.  I found the same after doing some searching, but didn't come across anything specific to this phone.  Why put the information in the manual then?  I have an email in to Pantech, and AT&T Support and will see if that gets me anywhere and will post back here.

 

I agree seems like a pretty nice phone, they just need to give us access to all the features that are listed in the manual.  Anyone listening at AT&T or Pantech? 

Message 3 of 35
Tutor

Re: Pantech Impact PC Suite?

O.K. then, I'm not crazy here. The only thing I can think of is that being that the phone is so new, the software is still in development and will be released in the near future. Saves the expense of re-printing the manual? I'm probably reaching here. Hopefully some info will be made available. I considered emailing Pantech but figured that would be a waste of time. The only complaint so far is that when the touch screen goes to sleep, you can't wake it by touching it, you have to hit that hold button on the side of the phone. I hope that is a sturdy switch, because it is going to get a lot of work. I also can't figure out how to customize the ringtones for different contacts. One sound for #1, different sound for #2, etc. Anybody have that info? I know the phone is bluetooth capable. Anybody try to send some images to the phone from your PC thru bluetooth? I have to pick up a bluetooth-USB adapter to do this, although again, I'm assuming that you need some software to direct the images to a specific folder on the phone, etc. Wow, where is that software suite? 
Message Edited by eflong on 01-12-2010 08:26:51 AM
Message 4 of 35
Tutor

Re: Pantech Impact PC Suite?

I received an email reply from my message to Pantech... it was a failure notice in Korean after I translated it.  Seems to be correct that it's pretty much a waste of time to contact them...I am trying to one more address that was on their site.  Wonder if AT&T will reply with anything?   I agree on the touch screen/wake-up too it's kind of a pain...but if it came on by touch it would be a problem too as any time you handle it or bumped it it would be giving you "haptic feedback" in your pocket Smiley Very Happy I don't see how to change ringtones per contact either, that's a bummer.  I understand that if you hook it up with bluetooth you can transfer files back and forth at least that way but not sure where they end up.  Or just load files up on an sd card with a computer, and get the files on there that way.  But, it definitely would be the best to have the PC Suite with Bluetooth!!!

Message Edited by jt81951 on 01-12-2010 12:10:16 PM
Message 5 of 35
Tutor

Re: Pantech Impact PC Suite?

"I received an email reply from my message to Pantech... it was a failure notice in Korean after I translated it." That is priceless right there. I miss the days when things were made in this country. Anyway, there is a contact on the pantechusa.com website. They have an office in Atlanta. Could be worth a shot. I think the SD card is the way to  go to load the phone with media
Message 6 of 35
Tutor

Re: Pantech Impact PC Suite?

I just took a look at the pantechusa.com website...lo and behold there was a quick link (bottom left of main page) to the Impact PC Suite!  I am downloading it now and mentions that it is compatible with Vista, so am hoping it will work with Windows 7 as well.

 

http://www.pantechusa.com/phones/impact/updates

 

Somebody must have been listening!?

 

Message 7 of 35
Tutor

Re: Pantech Impact PC Suite?

Nice catch! That link definitely wasn't there last week. I guess the software wasn't ready the same day the phone was released or someone forgot to put the link to it on the website. I think I'll try it on my XP machine. I'm running Win 7 64 bit on my new PC. I'm not sure it will work on that one. I'm excited to try it out when I get home. Good thing I picked up that data cable. I'll post my impressions of the suite.

 

Message 8 of 35
Tutor

Re: Pantech Impact PC Suite?

Downloaded and installed PC Suite to my Win XP machine with no problems. Keeping in mind that this is free software, I have to say that Moto Phone Tools is a much nicer application. This is a pretty bare bones app that delivers as advertised. It does include a basic video editor which is pretty neat. I did have a problem crashing the contacts manager part of the program, which turned into a frustrating experience. It would allow me to make an edit to a contact in the phone once. When I tried to edit another contact, I would get a Windows C ++ runtime error and the contact manager would close. I'd then re-launch the contact manager (not the whole program, thanks for that) and make an edit. Not sure what's going on there. I also transferred some photos to the phone, no problems there. I'm using the special USB data cable to connect to my PC. I was a little disappointed in the speed at which the program loaded my phone contacts. I have less than 75 numbers and it loaded them one at a time. So everytime the CM crashed, it would re-load each number and I'd sit and watch the number counter make its way up. I recall Moto reading phone contents and then bang, your whole phone book would show up in the window pane.

I might try to install the program to my Win 7 machine and see if that alleviates the contact manager crashing. Other than that, decent program.

Anybody else check this software out yet? Thoughts?

Message Edited by eflong on 01-13-2010 08:52:15 PM
Message Edited by eflong on 01-13-2010 08:56:15 PM
Message 9 of 35
Teacher

Re: Pantech Impact PC Suite?

I installed PC suite for my previous phone and had no problems with it on my laptop running Vista Home Premium.

I decided however to just use Bluetooth instead of having to purchase another usb data cable for my Impact since syncing music isn't a priority to me. I mainly just want to put games from PC to Phone, transfer Photos ..etc. Bluetooth dongles are great !

Message 10 of 35
Tutor

Re: Pantech Impact PC Suite?

The PC suite works well for what it does, I agree bluetooth works OK too...though a bit slow as it actually seems to go through dial up networking for file transfer.  For games, see the Jar files post I just replied to at http://forums.wireless.att.com/cng/board/message?board.id=Pantech&thread.id=7876

Message 11 of 35
Contributor

Re: Pantech Impact PC Suite?

As a side note on PC Suite, I spoke with Pantech USA support and they indicated that PC Suite is currently Windows XP software and does not support Win 7.  I can use the drivers in Win 7 to access storage, sync with Windows Media Player, etc. . . but PC Suite itself does not recognize my phone as being connected.  For those who have been trying to get support for their phones, try the Pantech USA website service centers link http://pantechusa.com/support/service-centers instead of the "contact us".  They have actual live bodies you can talk to on the phone.
Message Edited by Mycroft42 on 01-29-2010 02:12:39 PM
Message 12 of 35
Contributor

Re: Pantech Impact PC Suite?

I'm a new Pantech Impact owner and I downloaded the PC Suite software before realizing it wasn't supposed to be compatible with Windows 7. I installed it anyway and am using it with no apparent issues. I'm connecting from my Dell Inspiron 6400 laptop via bluetooth to my Impact phone. It's working really well for me!
Message 13 of 35
rcc
Contributor

Re: Pantech Impact PC Suite?

PC suite works fine on my machine using Bluetooth but cannot connect via USB. I an use USB to access the external card in my Impact and download songs to the music player on the Impact. I do not know if the problem is a driver compatability with Windows 7 or Windows 7 64 bit.  I was able to install the driver using capatability mode but it still does not work.

 

Bob

Message 14 of 35
Contributor

Re: Pantech Impact PC Suite?

You can find the download at http://www.pantechusa.com/phones/impact/updates.  I've downoaded but not installed PC Suite.  I too have just upgraded (?) from the Razr to the Impact.  I found the Pantech data cable for $10.95 from buy.com and plan to install PCSuite once I have the cable.  You can find the cable for less at other web sites, but may not be an OEM cable.
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