PROBLEMS- ATT gave me Unlock, but nothing happens after I use steps in Itunes, NO UNLOCK MESSAGE

PROBLEMS- ATT gave me Unlock, but nothing happens after I use steps in Itunes, NO UNLOCK MESSAGE

Hi, I am having PROBLEMS with the factory unlock ATT just gave me ,

 nothing happens after I use the restore steps in Itunes, NO UNLOCK MESSAGE

I got the verification email from ATT saying they aproveds my request to factory unlock, then they said I just needed to plug my iphone connected to itunes (before this I gave them my phones IMEI number to identify the phone), and then when the phone starts it is suppost to be unlocked BUT IT IS NOT.

what I am doing wrong???

I will appreciate you help?

Thanks!

Message 1 of 7 (2,330 Views)
Professor

Re: PROBLEMS- ATT gave me Unlock, but nothing happens after I use steps in Itunes, NO UNLOCK MESSAGE

First, when did you get the email? It may take a day or two from the time that AT&T approves the unlock until Apple's servers get updated. Second, are you restoring the phone? You need to restore, not simply plug it into iTunes.
Message 2 of 7 (2,322 Views)

Re: PROBLEMS- ATT gave me Unlock, but nothing happens after I use steps in Itunes, NO UNLOCK MESSAGE

Yes, I restored it, I did all the steps the email described. I connected it, then I did a back up, then I did the restored. I was reading some posts and they say I was supost to get a message in Itunes saying " Congratulatioins!, Your iphone has been unlocked", but I never got that email.

About when did I get the email, it was yesterday, then I restored the phone inmediatly after I got the email. Maybe I need to wait more?, also, I noticed my phone has the 5.1.1 installed, do you think that is the problem?, my friend did this last week before 5.1.1 came out and his unlock went great. I dont know why it does not work with me. 

Message 3 of 7 (2,296 Views)
Professor

Re: PROBLEMS- ATT gave me Unlock, but nothing happens after I use steps in Itunes, NO UNLOCK MESSAGE

I don't think the iOS version being 5.1.1 has anything to do with it. It sounds like Apple just hasn't updated their server yet.
Message 4 of 7 (2,284 Views)
Master

Re: PROBLEMS- ATT gave me Unlock, but nothing happens after I use steps in Itunes, NO UNLOCK MESSAGE

Agree the email from AT&T can come sooner than Apples's servers are updated. They are probably replicated in numerous places and it takes time. Try another restore and see what happens.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 5 of 7 (2,273 Views)
Teacher

Re: PROBLEMS- ATT gave me Unlock, but nothing happens after I use steps in Itunes, NO UNLOCK MESSAGE

Submit the apple server may take some time, I suggest you two days to try.
Message 6 of 7 (2,270 Views)
Teacher

Re: PROBLEMS- ATT gave me Unlock, but nothing happens after I use steps in Itunes, NO UNLOCK MESSAGE

Submit the apple server may take some time, I suggest you twodays to try.

Message 7 of 7 (2,270 Views)
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