I ordered an upgrade on-line. Received it and it didn't work. Called on a Thursday and was given a RMA number to return the phone and a new one was suppose to be shipped. Sent the bad one back on Monday, called on Tuesday to see when new phone would arrive and was told the person that gave me the RMA number basically didn't do the right thing so now I have to wait until they receive the return, process it and order a new upgrade. I think this is crap because I have already been without a phone for a week and now it will probably be another week. I think I should receive some sort of compensation for being without a phone for 2 weeks. I have been an at&t customer for alot of years and right now I'm not happy.