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Posted Apr 8, 2011
11:04:39 AM
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No service on my phone and ATT will not release me from my contract

I was wondering if anyone else if having this problem:

 

I recently moved and now I have no service on my phone.  I called ATT about being released from my contract and on my first call they siad this woudl be possible if I filled out a form.  On my second call (after the first call was dropped, imagine that)  I was told the only way out of my contract was to pay over $300 in cacellation fees.  I do not understand why if AT&T does not cover my new residence why they will not allow you out of your contract.  Has anyone else had this problem?

 

If I have to wait to be released and therefor have a phone that will not function for another year, I will not ever go back to AT&T nor encourage anyone else to become an AT&T customer.  This is very frustrating!!!!

I was wondering if anyone else if having this problem:

 

I recently moved and now I have no service on my phone.  I called ATT about being released from my contract and on my first call they siad this woudl be possible if I filled out a form.  On my second call (after the first call was dropped, imagine that)  I was told the only way out of my contract was to pay over $300 in cacellation fees.  I do not understand why if AT&T does not cover my new residence why they will not allow you out of your contract.  Has anyone else had this problem?

 

If I have to wait to be released and therefor have a phone that will not function for another year, I will not ever go back to AT&T nor encourage anyone else to become an AT&T customer.  This is very frustrating!!!!

No service on my phone and ATT will not release me from my contract

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Apr 8, 2011 3:01:07 PM
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Professor

Now thats sad.  you'd think a company would have a clause to accomodate for such.

Now thats sad.  you'd think a company would have a clause to accomodate for such.

Me and My DELL Streak (TED-III)

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Apr 8, 2011 3:44:34 PM
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Expert

RicoLX wrote:

Now thats sad.  you'd think a company would have a clause to accomodate for such.


actually most carriers have the exact same policy


RicoLX wrote:

Now thats sad.  you'd think a company would have a clause to accomodate for such.


actually most carriers have the exact same policy

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Apr 8, 2011 4:24:34 PM
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Professor
You are right, Mr.Wingrider. I guess it is at the choice of the carrier if they decide to waive or not. Hope this guy gets some help.
You are right, Mr.Wingrider. I guess it is at the choice of the carrier if they decide to waive or not. Hope this guy gets some help.
Me and My DELL Streak (TED-III)

Re: No service on my phone and ATT will not release me from my contract

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Apr 8, 2011 5:56:08 PM
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ACE - Master

In order to cancel/get out of your contract, you must pay the early termination fee. There is no other way out. AT&T will not cut you any slack because you do not get decent coverage. Unfortunately, that's just the way it goes. Carriers should have some sort of policy where they would allow something like this, but that's not the way it works...

 

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



In order to cancel/get out of your contract, you must pay the early termination fee. There is no other way out. AT&T will not cut you any slack because you do not get decent coverage. Unfortunately, that's just the way it goes. Carriers should have some sort of policy where they would allow something like this, but that's not the way it works...

 

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Apr 8, 2011 5:59:50 PM
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Professor
Yep, unfortunaty so. Smiley Sad
Yep, unfortunaty so. Smiley Sad
Me and My DELL Streak (TED-III)

Re: No service on my phone and ATT will not release me from my contract

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Apr 8, 2011 8:54:31 PM
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Former Employee

You can always sell your phone to make your money back. AT&T have to charge you a termination fee because they gave you a big discount on the phone assuming they will recoup the cost of the phone over the next 2 years, but now you have to cancel your service early, so AT&T have to get that money back via ETF (early termination fee) and you'll get them back via Craigslist or eBay. It's fair, no?

You can always sell your phone to make your money back. AT&T have to charge you a termination fee because they gave you a big discount on the phone assuming they will recoup the cost of the phone over the next 2 years, but now you have to cancel your service early, so AT&T have to get that money back via ETF (early termination fee) and you'll get them back via Craigslist or eBay. It's fair, no?

Re: No service on my phone and ATT will not release me from my contract

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Apr 9, 2011 4:41:04 AM
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Expert

Wild Banchi wrote:

In order to cancel/get out of your contract, you must pay the early termination fee. There is no other way out. AT&T will not cut you any slack because you do not get decent coverage. Unfortunately, that's just the way it goes. Carriers should have some sort of policy where they would allow something like this, but that's not the way it works...

 


cell technology does not warrant this, as a example at my inlaws house. I get 5 bar coverage at the front of their house, if I walk to the back while on the phione the call will drop due to no signal, this is with 2 of the 3 carriers I have phones for, the 3rd one does not get signal at all


Wild Banchi wrote:

In order to cancel/get out of your contract, you must pay the early termination fee. There is no other way out. AT&T will not cut you any slack because you do not get decent coverage. Unfortunately, that's just the way it goes. Carriers should have some sort of policy where they would allow something like this, but that's not the way it works...

 


cell technology does not warrant this, as a example at my inlaws house. I get 5 bar coverage at the front of their house, if I walk to the back while on the phione the call will drop due to no signal, this is with 2 of the 3 carriers I have phones for, the 3rd one does not get signal at all

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Apr 10, 2011 10:37:18 PM
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Scholar
If cell phone companies waived termination fees if moving to a no coverage area, people who want to cancel would just say they moved. It's unfortunate.
If cell phone companies waived termination fees if moving to a no coverage area, people who want to cancel would just say they moved. It's unfortunate.

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Apr 14, 2011 12:10:35 PM
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Tutor

I'm in the same boat.  I moved just a few miles down the road and have no reception now even though the coverage map shows that I should.

I'm in the same boat.  I moved just a few miles down the road and have no reception now even though the coverage map shows that I should.

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Apr 21, 2011 4:14:21 PM
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Tutor

I'm a traveling nurse and have recently been taking assignments where I get no service.  Can't get out of contract without termination fees, they wouldn't even meet me half way considering the problems I was having.  My phone has also been a big waste, had to have it replaced three times, all of which has cost me money.  Figured I'd be better off cutting my losses and changing my carrier back to verizon.  Shouldn't have ever left, that's what i get for listening to my brother in law.

I'm a traveling nurse and have recently been taking assignments where I get no service.  Can't get out of contract without termination fees, they wouldn't even meet me half way considering the problems I was having.  My phone has also been a big waste, had to have it replaced three times, all of which has cost me money.  Figured I'd be better off cutting my losses and changing my carrier back to verizon.  Shouldn't have ever left, that's what i get for listening to my brother in law.

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