Helpful Links

No service in Zurich

Tutor

No service in Zurich

I signed up for world traveler, global messaging and int'l data on my iPhone3GS. Now I'm in Zurich and nothing. No service and I can't figure out how to get service. I can access wifi. I'm typing this on my iPad. Any suggestions? Thanks
693 Views
Message 1 of 8
Master

Re: No service in Zurich

Turn on settings>general>network>data roaming. It is probably off.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 8
Tutor

Re: No service in Zurich

I turned it on but still show No Service.
Message 3 of 8
Expert

Re: No service in Zurich

the link here shows coverage, have you tried restarting the phone?

 

http://www.wireless.att.com/travelguide/coverage/coverage_details.jsp?CIDL=756&MNC=CING

 

 

Message 4 of 8
Professor

Re: No service in Zurich


Wenganna wrote:
I signed up for world traveler, global messaging and int'l data on my iPhone3GS. Now I'm in Zurich and nothing. No service and I can't figure out how to get service. I can access wifi. I'm typing this on my iPad. Any suggestions? Thanks

Should be working. Make sure roaming is on, 3G is on, and restart phone.

 

What version of the OS are you on? Jailbroken?

 

It's suggested on other forums, you should contact AT&T directly and let them know you are having roaming problems, as they can verify your account is provisioned correctly. If your device is functioning correctly and you still don't associate, that's usually due to AT&T and the other carrier not handing off credentials for your SIM correctly.

 

So, reboot, test, if no good call AT&T http://www.att.com/esupport/article.jsp?wtSlotClick=1-005YQJ-0-6&cv=820&sid=52724

Message 5 of 8
Tutor

Re: No service in Zurich

Thank you. I am finally on. It took my phone about 10 minutes of searching then finally connected. I got connected yesterday morning when it finally started searching. I was on trains all day yesterday and so was unable until now to let you know. Thanks!
Message 6 of 8
Tutor

Re: No service in Zurich

I have just now checked my email and had a response from AT&T sent on 9/4 telling me that the reason I couldn't get service was because there was an international restriction on my phone that they have since removed allowing me access. I am annoyed that they didn't remove the restriction at the time I signed up for the service. And at the same time I feel better knowing that it was AT&T and not me making the problem. Thanks again forbyour help
Message 7 of 8
Expert

Re: No service in Zurich


Wenganna wrote:
I have just now checked my email and had a response from AT&T sent on 9/4 telling me that the reason I couldn't get service was because there was an international restriction on my phone that they have since removed allowing me access. I am annoyed that they didn't remove the restriction at the time I signed up for the service. And at the same time I feel better knowing that it was AT&T and not me making the problem. Thanks again forbyour help


Would suspect that  that the csr will not digs through the account at the unless the account holder makes the request they don;t know if an account holder place any form of restriction on the account. Personally prefer them not to dig into the account unless I request it, not sure how you feel.

 

The restriction is placed at the account holders request, so at some time you or anyone else that has authority placed the restriction on the account

Message 8 of 8
Share this topic
Announcements

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Let us help you Give the Gift of AT&T Wireless this holiday season!

Additional Support