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No longer able to use iPhone data?

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No longer able to use iPhone data?

Hello all.  I upgraded from the iPhone 3G to the Samsung Captivate.  I kept the unlimited data plan and the iPhone as a backup phone and to use as an iPod Touch.  Recently I tried putting the SIM card back into the phone because I wanted to use a radio app on 3G that's not on Android at work (where WiFi is limited).

 

The iPhone could recognize the SIM and I could use it to make calls, but I cannot access data over Edge or 3G.  I get a message saying I'm not subscribed.  So....am I S.O.L. when it comes it iPhone data?

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Message 1 of 3
Professor

Re: No longer able to use iPhone data?

Contact CS.  While there is only one "Unlimited smart phone data plan", I believe there is still some difference in the billing system in how the plan is set up.  They will probably need to change you from generice smartphone unlimted to iPhone unlimited.

Message 2 of 3
Master

Re: No longer able to use iPhone data?

 


satchev wrote:

Contact CS.  While there is only one "Unlimited smart phone data plan", I believe there is still some difference in the billing system in how the plan is set up.  They will probably need to change you from generice smartphone unlimted to iPhone unlimited.


 

Hit the nail on the head.  The iPHone does not match the data plan on the account!  A call to ATT will do..

 

For service or support questions including existing order status, call:
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_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
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