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Posted Jan 19, 2008
4:05:49 AM
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No Wireless Device Detected Wireless Card 875U
I purchased a Wireless Card 875U that works off of a USB port back in late June.  My work laptop is a Dell Latitude D620 and uses Windows XP (old model but I'm stuck with it).
 
My laptop has two USB ports on the right side and two ports on the back.  When I first started using the device, the USB ports on the right side of my PC worked and after a couple of months, I started getting the message "No Wireless Device Detected" with the top port so I started using the bottom port and then I started getting the error message with that port.  So I switched to the back port, encountered the same problem and now I can only use one USB port that is located at the back of my PC.  I do not have any more USB ports left and this problem has gotten annoying.
 
Can anyone tell me if they have encountered this problem with their USB ports and possibly recommend a suggestion as to what is causing the problem and what one can do to correct the problem. It appears that the device is not being recognized by the USB ports and I wonder if this is a problem related to my Dell laptop and what I can do to correct the problem. What is puzzling is that they deviced did work with all of the ports so why is it only working with one port now?
 
Thanks,
I purchased a Wireless Card 875U that works off of a USB port back in late June.  My work laptop is a Dell Latitude D620 and uses Windows XP (old model but I'm stuck with it).
 
My laptop has two USB ports on the right side and two ports on the back.  When I first started using the device, the USB ports on the right side of my PC worked and after a couple of months, I started getting the message "No Wireless Device Detected" with the top port so I started using the bottom port and then I started getting the error message with that port.  So I switched to the back port, encountered the same problem and now I can only use one USB port that is located at the back of my PC.  I do not have any more USB ports left and this problem has gotten annoying.
 
Can anyone tell me if they have encountered this problem with their USB ports and possibly recommend a suggestion as to what is causing the problem and what one can do to correct the problem. It appears that the device is not being recognized by the USB ports and I wonder if this is a problem related to my Dell laptop and what I can do to correct the problem. What is puzzling is that they deviced did work with all of the ports so why is it only working with one port now?
 
Thanks,

No Wireless Device Detected Wireless Card 875U

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Jan 19, 2008 5:39:42 AM
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See if the following is of any help. These are from the Microsoft Knowledgebase.

Advanced troubleshooting tips for general USB problems in Windows XP
http://support.microsoft.com/kb/310575/en-us

One or more USB devices may not work after you start your Windows XP-based computer
http://support.microsoft.com/kb/885624/en-us

MSBBN: How to troubleshoot wireless connection problems
http://support.microsoft.com/kb/831770/en-us

USB port may stop working after removing or inserting USB device
http://support.microsoft.com/kb/817900/en-us

How to Configure an Alcatel USB Modem from British Telecom for ADSL Connectivity in Windows XP
http://support.microsoft.com/kb/323520/en-us
See if the following is of any help. These are from the Microsoft Knowledgebase.

Advanced troubleshooting tips for general USB problems in Windows XP
http://support.microsoft.com/kb/310575/en-us

One or more USB devices may not work after you start your Windows XP-based computer
http://support.microsoft.com/kb/885624/en-us

MSBBN: How to troubleshoot wireless connection problems
http://support.microsoft.com/kb/831770/en-us

USB port may stop working after removing or inserting USB device
http://support.microsoft.com/kb/817900/en-us

How to Configure an Alcatel USB Modem from British Telecom for ADSL Connectivity in Windows XP
http://support.microsoft.com/kb/323520/en-us

Re: No Wireless Device Detected Wireless Card 875U

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Jan 21, 2008 12:16:29 PM
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vgr300z wrote:
I purchased a Wireless Card 875U that works off of a USB port back in late June.  My work laptop is a Dell Latitude D620 and uses Windows XP (old model but I'm stuck with it).
 
My laptop has two USB ports on the right side and two ports on the back.  When I first started using the device, the USB ports on the right side of my PC worked and after a couple of months, I started getting the message "No Wireless Device Detected" with the top port so I started using the bottom port and then I started getting the error message with that port.  So I switched to the back port, encountered the same problem and now I can only use one USB port that is located at the back of my PC.  I do not have any more USB ports left and this problem has gotten annoying.
 
Can anyone tell me if they have encountered this problem with their USB ports and possibly recommend a suggestion as to what is causing the problem and what one can do to correct the problem. It appears that the device is not being recognized by the USB ports and I wonder if this is a problem related to my Dell laptop and what I can do to correct the problem. What is puzzling is that they deviced did work with all of the ports so why is it only working with one port now?
 
Thanks,


The dell D620 is commonly shiped with an integrated Novatel GPRS modem (it is the same one I use as my work machine as well).  It may be that ACM is detecting this modem instead of your 875u.  Try disabling the Dell 5500 (or 5510) card in Device Manager.  If that doesn't work try forcing ACM to use the 875u by going to Tools > Settings > GSM > Device Selection > Manual and select the 875u.  If that doesn't work because you may have two modems on your computer Watcher (www.sierrawireless.com/support) may be the way to go in this particular instance.


vgr300z wrote:
I purchased a Wireless Card 875U that works off of a USB port back in late June.  My work laptop is a Dell Latitude D620 and uses Windows XP (old model but I'm stuck with it).
 
My laptop has two USB ports on the right side and two ports on the back.  When I first started using the device, the USB ports on the right side of my PC worked and after a couple of months, I started getting the message "No Wireless Device Detected" with the top port so I started using the bottom port and then I started getting the error message with that port.  So I switched to the back port, encountered the same problem and now I can only use one USB port that is located at the back of my PC.  I do not have any more USB ports left and this problem has gotten annoying.
 
Can anyone tell me if they have encountered this problem with their USB ports and possibly recommend a suggestion as to what is causing the problem and what one can do to correct the problem. It appears that the device is not being recognized by the USB ports and I wonder if this is a problem related to my Dell laptop and what I can do to correct the problem. What is puzzling is that they deviced did work with all of the ports so why is it only working with one port now?
 
Thanks,


The dell D620 is commonly shiped with an integrated Novatel GPRS modem (it is the same one I use as my work machine as well).  It may be that ACM is detecting this modem instead of your 875u.  Try disabling the Dell 5500 (or 5510) card in Device Manager.  If that doesn't work try forcing ACM to use the 875u by going to Tools > Settings > GSM > Device Selection > Manual and select the 875u.  If that doesn't work because you may have two modems on your computer Watcher (www.sierrawireless.com/support) may be the way to go in this particular instance.

Re: No Wireless Device Detected Wireless Card 875U

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