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No Refurbs for Existing Customers

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No Refurbs for Existing Customers

I was planning on buying a refurb Iphone EXCEPT ATT will not sell refurbs to existing customers. They are only available to new customers. So basically that means I have to pay $100 more because I am an existing customer.

 

Sorry ATT, you just lost my business. Why would I stay with a company that penalizes me for being a customer?

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Message 1 of 27
Professor

Re: No Refurbs for Existing Customers


mikainsb wrote:

I was planning on buying a refurb Iphone EXCEPT ATT will not sell refurbs to existing customers. They are only available to new customers. So basically that means I have to pay $100 more because I am an existing customer.

 

Sorry ATT, you just lost my business. Why would I stay with a company that penalizes me for being a customer?


Ok bye cya later. i believe they are Available for a upgrade also. or add a line.

Message 2 of 27
Guru

Re: No Refurbs for Existing Customers

That doesnt sound right. Im sure you could buy a refurbished iphone but you have to be either a new customer or an upgradeable customer. Im sure if you don't fall into either of those categories you can't get it. The reason is so that the phone becomes more appealing to new customers and customers that would like a used phone over a new one.

 

Edit:

I just checked my own line and I can get a refurbished iphone 4 since the line is upgradeable.
Maybe you aren't able to get one BC of your eligibility.

Message 3 of 27
Contributor

Re: No Refurbs for Existing Customers

I wish I got whomever you spoke to. The person I spoke to said hands down, no refurbs to existing customers. I am eligible for an upgrade, but it didn't matter with the rep I spoke to.

Message 4 of 27
Guru

Re: No Refurbs for Existing Customers

 


mikainsb wrote:

I wish I got whomever you spoke to. The person I spoke to said hands down, no refurbs to existing customers. I am eligible for an upgrade, but it didn't matter with the rep I spoke to.


 

Yea I know how you feel. im sure most of us know how you feel!

 

I didnt speak to anyone to check. Go to your OLAM (Online account managment). Then hover over the tab that says "Shop" then click upgrade. Choose the line by clicking the link next to it. And then look for the iphone 4

Message 5 of 27
Teacher

Re: No Refurbs for Existing Customers

you cant get a refurbed iphone 4 because APPLE doesnt have any to send to AT&T.   your not getting punished by AT&T your getting punished by Steve Jobs and APPLE so call APPLE and yell at them...Stop blaming things on AT&T that they have no control over.  if you hate the way AT&T treats you go to a diffrent carrier.

Message 6 of 27
Highlighted
Tutor

Re: No Refurbs for Existing Customers

 


decertified wrote:

you cant get a refurbed iphone 4 because APPLE doesnt have any to send to AT&T.   your not getting punished by AT&T your getting punished by Steve Jobs and APPLE so call APPLE and yell at them...Stop blaming things on AT&T that they have no control over.  if you hate the way AT&T treats you go to a diffrent carrier.


Actually, AT&T does have refurbs, just go look on the shopping page for NEW customers. Refurbs were pulled from the offerings to existing customers back in October I think, so you should really validate your *opinion* before you post it.

 


I don't recall the exact date they dissapeared, but I do remember that it was shortly thereafter I decided to switch to whatever carrier is next to offer the iPhone 4. Not because I'll get a better deal, and not because of sour grapes, but because there is absolutely no reason to reward a company with my continued loyalty who has had me as a customer (counting Cingular) for 10+ years and has decided I'm a 2nd class citizen.

Message 7 of 27
Contributor

Re: No Refurbs for Existing Customers

I know I'm a little late on this topic, but I wanted to back up the people who had the facts. I have tried to upgrade to the refurb phones (yes, my account is available for upgrade) but I am not able to. If you are a new customer or add a new line, you can get it, no problem. For us that have been customers for years and have had loyalty to AT&T but have no need for an additional line, there is no budging. I have contacted AT&T by chat, phone and email with no luck. This is truly disappointing. I am a loyal consumer, which is why I have been with AT&T for 10 years, but the way that works is to also receive that loyalty from the business. BYE BYE AT&T!

Message 8 of 27
Scholar

Re: No Refurbs for Existing Customers

k bye have fun with slow data. dont come crying back. 

Message 9 of 27
Tutor

Re: No Refurbs for Existing Customers

You guys are crazy I was eligible for a upgrade.... And guess what I upgraded to the iphone 4 16gig refurb for 99. did it all online no problems what so ever.

Message 10 of 27
Guru

Re: No Refurbs for Existing Customers


amdenco wrote:

You guys are crazy I was eligible for a upgrade.... And guess what I upgraded to the iphone 4 16gig refurb for 99. did it all online no problems what so ever.


You are correct, these folks are crazy.  You can get refurb as a new customer or existing.  I've learned something about AT&T, you don't ever call speak to a CSR about anything other than your bill.  You could call 3 different occasions and get 3 different answers if you ask questions about phones or rate plans.

Message 11 of 27
Tutor

Re: No Refurbs for Existing Customers

Yeah avoid calling If you can!!!
Message 12 of 27
Teacher

Re: No Refurbs for Existing Customers

att.com/wireless > Shop >smartphones. The iphone 4 refurb is one of the first ones listed.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 13 of 27

Re: No Refurbs for Existing Customers

I can upgrade and When I do that I dont see any Refurbs for the 4. When I log out and go to shop I see them. Odd. What am I doing wrong?

Message 14 of 27
Contributor

Re: No Refurbs for Existing Customers

Your not doing anything wrong. AT&T won't sell them to existing customers that are not adding an additional line. You must sign up as a new customer OR add a line to your existing account. That is the problem here. Its a deal that AT&T is willing to offer for new customers, but not for their long time loyal customers. Its a horrible way to show your customers that you care... and their slogan "Rethink Possible" Just rethink how possible it is to get the refurb iphone at the same rate as a new customer... shame.

Message 15 of 27
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