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Posted Oct 15, 2011
9:03:38 AM
New phone but didn't include airtime
I bought a new prepaid phone online along with a $25 refill card. I got the phone and all but I didn't receive the airtime I ordered. My account balance says $0. I tried taking the SIM card in and out but that still didn't work. Am I missing it on one of the documents or something?
I bought a new prepaid phone online along with a $25 refill card. I got the phone and all but I didn't receive the airtime I ordered. My account balance says $0. I tried taking the SIM card in and out but that still didn't work. Am I missing it on one of the documents or something?

New phone but didn't include airtime

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Oct 15, 2011 10:57:14 AM
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Teacher
No help? Is it supposed to be added to my account or something?
No help? Is it supposed to be added to my account or something?

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Oct 15, 2011 11:15:38 AM
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Scholar

I believe you should have received a refill card for the airtime. Can you check your order status? Perhaps they just shipped the phone and refill card separately.

I believe you should have received a refill card for the airtime. Can you check your order status? Perhaps they just shipped the phone and refill card separately.

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Oct 15, 2011 11:53:14 AM
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Teacher
It says shipped and there is only one order number.
It says shipped and there is only one order number.

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Oct 15, 2011 11:57:15 AM
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Teacher
OK, never mind, that's what happened. They shipped to card separately.
OK, never mind, that's what happened. They shipped to card separately.

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Oct 15, 2011 2:04:00 PM
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ACE - Master
When you receive the card in the mail, you can then add the $25 airtime to your account. I personally think AT&T should ship the airtime card WITH the phone. That way, the customer already has funds to start using their new phone and does not have any confusion as to where exactly the airtime card went...

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



When you receive the card in the mail, you can then add the $25 airtime to your account. I personally think AT&T should ship the airtime card WITH the phone. That way, the customer already has funds to start using their new phone and does not have any confusion as to where exactly the airtime card went...

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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Oct 15, 2011 10:28:46 PM
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Professor
Edited by ilikewireless on Oct 15, 2011 at 10:30:06 PM

rune101rune, I wish your airtime card would arrive soon.

rune101rune, I wish your airtime card would arrive soon.

Re: New phone but didn't include airtime

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