New Iphone 4S Echo

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New Iphone 4S Echo

When I am on the phone, the wireless headset on my new 4S is causing an echo that the other person hears.  It is unbearable.  very loud and echos what the person said.  I hear some scratchy sounds on my end just when it starts happening.

it can happen at anytime in the conversation.  sometimes it doesn't happen.

I have used my older apple earbuds and it still happens.

 

i have reset the phone.  

 

this bug has made the phone unuseable as a phone!!!!!

 

the problem will clear up for awhile if I press and unpress the speaker phone

 

There are more than 60 postings on the apple boards.  many people have tired new phones to no avail.

 

AT &T PLEASE HELP!

 

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Message 1 of 4
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Re: New Iphone 4S Echo

This is a customer to customer forum and no one from AT&T will respond. Have you tried doing a search for help? This sounds more like a hardware issue so AT&T couldn't help you anyway. If you can't find any helpful answers here or on the Apple forums then I would suggest making an appointment with your local Apple genius bar so they can check out the device.  

 


dianela wrote:

 

When I am on the phone, the wireless headset on my new 4S is causing an echo that the other person hears.  It is unbearable.  very loud and echos what the person said.  I hear some scratchy sounds on my end just when it starts happening.

it can happen at anytime in the conversation.  sometimes it doesn't happen.

I have used my older apple earbuds and it still happens.

 

i have reset the phone.  

 

this bug has made the phone unuseable as a phone!!!!!

 

the problem will clear up for awhile if I press and unpress the speaker phone

 

There are more than 60 postings on the apple boards.  many people have tired new phones to no avail.

 

AT &T PLEASE HELP!

 


 

Message 2 of 4
ACE - Expert

Re: New Iphone 4S Echo

Agree with brainwaver, this is definitely an iphone problem. Read this thread, you'll see the problem is being reported by 4s users on multiple carriers: https://discussions.apple.com/message/16427038#16427038.

 


brainwaver wrote:
This is a customer to customer forum and no one from AT&T will respond. Have you tried doing a search for help? This sounds more like a hardware issue so AT&T couldn't help you anyway. If you can't find any helpful answers here or on the Apple forums then I would suggest making an appointment with your local Apple genius bar so they can check out the device.  

 


dianela wrote:

 

When I am on the phone, the wireless headset on my new 4S is causing an echo that the other person hears.  It is unbearable.  very loud and echos what the person said.  I hear some scratchy sounds on my end just when it starts happening.

it can happen at anytime in the conversation.  sometimes it doesn't happen.

I have used my older apple earbuds and it still happens.

 

i have reset the phone.  

 

this bug has made the phone unuseable as a phone!!!!!

 

the problem will clear up for awhile if I press and unpress the speaker phone

 

There are more than 60 postings on the apple boards.  many people have tired new phones to no avail.

 

AT &T PLEASE HELP!

 


 




*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 4
Former Community Manager

Re: New Iphone 4S Echo


dianela wrote:

When I am on the phone, the wireless headset on my new 4S is causing an echo that the other person hears.  It is unbearable.  very loud and echos what the person said.  I hear some scratchy sounds on my end just when it starts happening.

it can happen at anytime in the conversation.  sometimes it doesn't happen.

I have used my older apple earbuds and it still happens.

 

i have reset the phone.  

 

this bug has made the phone unuseable as a phone!!!!!

 

the problem will clear up for awhile if I press and unpress the speaker phone

 

There are more than 60 postings on the apple boards.  many people have tired new phones to no avail.

 

AT &T PLEASE HELP!

 


Hi there - as some of our community members have indicated, this is definitely a hardware issue. I recommend that you contact Apple (see if you can make an appt. at a Genius Bar) as soon as possible. 

 

Best of luck! Please let us know how this turns out for you. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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