08-11-2009 10:57 AM
Hi everyone. I have been a long time customer of AT&T Wireless (since before Cingular was Cingular or AT&T). My husband and I each have our personal lines, and I recently (July 13) added a new line to use for work purposes. I will be traveling overseas a variety of times and need to add international roaming and a 50MB data plan to my newest line. After bouncing between various AT&T departments on the phone for over 1 hour, someone told me that I can't add these features until August 14. Why do I need to wait since I have been with the company for ages?? The rep told me that I can call back on August 14 and go through a quick verification process so the features can be added that same day (or I can fax some info over). Has anyone else dealt with this? How quick is this verification process and feature addition?
08-11-2009 1:18 PM
I called to have this done while I was in Europe. I did not require verification and the request was put in by customer service right away. However, they told me it might take up to 2 weeks for tech support to turn on the international roaming.
After about 7 days or so I got a message from tech support that they couldn't do it at all. I have a Samsung phone that is listed as supported and has a Cingular logo on it. They claimed they needed some data from Samsung that they couldn't get.
You probably shouldn't make any assumptions about how long anything like this will take, or even about its feasibility at all. Hopefully you'll have better luck than some of us have had.
09-24-2009 12:02 PM
09-24-2009 2:11 PM - edited 09-24-2009 2:12 PM
"That line of service,' huh. I seem to have accidentally avoided that problem earlier that year when I moved my wife's BB 8900 from TMobile to ATT when TMobile started charged for non-email on its international plan. Here is what happened.
I learned that ATT was closing its BB International plan imminently and wanted to get one more phone on the plan before it closed. I called ATT told them to change my data card over to a Blackberry International plan. They did it the same day. A couple of days later I got a new SIM for my data card and opened a new account for it.
I wonder if you can activate the international roaming on your old established number and call back in a couple of days and ask if you can swap numbers between the two lines of service.