Need config help with Cisco 1840 router and 3G Microcell setup
I was given a 3G Microcell today by senior staff and told make this work. Our building has terrible AT&T cell signal and everyone used iPhones and constantly complain. Plugged network cable directly into the Cisco 1840 router hwic switch port. Router gives out DHCP.
the router is connected to a docs3 comcast business class modem. the comcast modem is set to do gateway pass through mode and has all the configurations set to off. It has a static ip address provided by comcast.
The Microcell is near a window and the power, internet and gps lights are all solid green.
the signal bar just stays flashing green after hours of being on.
I have unplugged the device power several times and waited awhile and then plugged it back in with the same results.
ATT support says that I am working in a business environment and they don't support that? Which means what?
They don't support businesses? I was flabbergasted.
The support person was nice and tried to help but was just reading from the users guide, which I have already read several times. I do computer and network support and this kind of support is laughable.
I can't directly connect the microcell to the comcast modem since it is not providing DHCP.
Since there is no way to direclty configure the microcell with a static ip address ( who's bright idea was that?)
I am left to connect it directly to the Cisco router switch port.
I am using basic NAT and the ports that are recommeded to be open are showing as open.
The AT&T web site for the device shows the microcell status as having an activation error.
A text message says the device has a 302 error. Support did not know what a 302 error meant.
This is a product made by Cisco but no clear documentation as to how to setup port settings in there own routers.
I would love to get this working so our staff can use thier cell phones in the building but now I am wondering if spending hours trying various configurations on the router is worth the headache.