12-28-2011 7:18 PM
What do you think about a customer having to pay $200 for a piece of hardware that piggybacks on a home internet connection to fill AT&T service holes? Esp since most got them free last year. I have 2 different neighbors that use the microcell and are able to make and take calls in their homes. The rest of us in this small, rural community have no reception...not just 1 or 2 bars but nothing; not even texting. ATT is quick to sell us phones and plans and contracts but not too quick to admit that they don't work here without the extra boost of the microcell. I am a sub teacher and school bus driver, newly divorced after 30 years so I don't have extra money to toss at mega companys. I just want to use my phone to talk to other humans while in my home and not have to drive 4 miles to get a signal.
Thanks for letting me rant. I feel better!
12-29-2011 7:16 AM
01-02-2012 4:58 PM
Go talk to the manager of your local store. Sometimes they have the ability to do the right thing. I was not charged for mine due to poor signal in the area. AT&T should know that they will have a lot of people seeking to get another carrier because they are not fulfilling their end of their legal contract to provide service. It's worth a try. AT&T has always been a good company to work with me on problems like this. We'll see what a week brings, however, as my MCell has stopped working. Currently I am attempting a reset/reactivate but after seeing other people with problems right after Christmas I wonder if it's a device issue. I'm set for a trip to the store tomorrow...
01-02-2012 7:05 PM
I got a free MicroCell as a new AT&T customer. I had to put it on my card but they credited my account completely for it. Let me tell you though, the MicroCell isn't what you think. It has its issues and I had to completely turn off data connection on my phone for it to work right. With the data connection on, 75% of the time all my outgoing calls would fail and or drop.
01-03-2012 10:09 AM
I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare
01-03-2012 12:34 PM
I was extremely nice and explained I've dropped a few calls, despite me being in dark orange coverage zone. I said I was still under my 30 days and really didn't want to return the phone because I don't want Verizon or Sprint. The guy then credited my account and I payed for the M-Cell on my credit card.
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