My money disappeared when i switched my rate plan!!!!

My money disappeared when i switched my rate plan!!!!

i am using prepard card.
Oringinally ,i used 50$/ unlimited a month.
Yesterday i still have 25$ dollars in my account ,then i switched to 25$ dollars(250minutes) a month ,
so i am suppose to have 25 dollar to use ,right?
then i bought a 200 message package online, it asked me to swith my plan if i wanted to buy 200 message package,
so i switch again. so my new plan is 10 cent per minute plus 200 message package.

 

and than i found something's wrong, that is my 25$ dollars disappeared but i didn't even call one second.

my account is almost 0$ now,how come i was charged 25$ but i could not get the service?

 

i've called AT&T several times but they are all auto-voice sevice ,they could not really help me.

 

how can i get my 25dollars back? 

I hope AT&T could contact me soon!!!!

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Message 1 of 10
Master

Re: My money disappeared when i switched my rate plan!!!!


ovinkimguagua wrote:

i am using prepard card.
Oringinally ,i used 50$/ unlimited a month.
Yesterday i still have 25$ dollars in my account ,then i switched to 25$ dollars(250minutes) a month ,
so i am suppose to have 25 dollar to use ,right?
then i bought a 200 message package online, it asked me to swith my plan if i wanted to buy 200 message package,
so i switch again. so my new plan is 10 cent per minute plus 200 message package.

 

and than i found something's wrong, that is my 25$ dollars disappeared but i didn't even call one second.

my account is almost 0$ now,how come i was charged 25$ but i could not get the service?

 

i've called AT&T several times but they are all auto-voice sevice ,they could not really help me.

 

how can i get my 25dollars back? 

I hope AT&T could contact me soon!!!!


I see your mistake here. I'll explain it as I see it.

You switched from the $50 Unlimited plan and then you switched to the $25 plan from the $50 plan. The remaining $25 in your balance was deducted because it would cost you $25 to use the $25 plan for that month. You were deducted $25 accordingly.

You were not able to purchase a 200 messaging package for the $25 plan because unlimited messaging is already automatically included with the plan. So now you are on the $0.10 per minute plan with the 200 messaging package, which makes sense.

Do you understand how this works and why AT&T does not owe you $25 because it was deducted from your account when you switched plans?

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 10

Re: My money disappeared when i switched my rate plan!!!!

Hey thank you so much.
But I competely understand how it works before i posted this.
The point is AT&T does not say I can't have a 200 messaging package for the $25 plan,how could I know that?
Since I paid it, I should have that 25$.
I believe it's a technical mistake from AT&T but not totally all my fault.
Message 3 of 10
Master

Re: My money disappeared when i switched my rate plan!!!!

You're welcome.

If you believe that AT&T still owes you a $25 credit, call 611 from your phone and ask them about a credit or why your account was charged. When dialing 611, at the main menu, select "more options", then "customer service". The system will eventually give up and transfer you to a live representative who should be able to help you.

Good luck!

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 10
Master

Re: My money disappeared when i switched my rate plan!!!!


ovinkimguagua wrote:
Hey thank you so much.
But I competely understand how it works before i posted this.
The point is AT&T does not say I can't have a 200 messaging package for the $25 plan,how could I know that?
Since I paid it, I should have that 25$.
I believe it's a technical mistake from AT&T but not totally all my fault.

It won't hurt to contact customer service and visit with them about it - they may be willing to give you a one time refund, but I wouldn't expect them to do so.

 

Since the $25/month plan includes unlimited messaging why did you want to purchase a 200 message add-on feature plan?

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 5 of 10

Re: My money disappeared when i switched my rate plan!!!!

i didn't know that $25/month plan includes unlimited messaging
= = it's my first time to use it

Anyway, AT&T's customer 's service are so nice ,they gave back to me whole $25( but I lost my $4.5 to buy that message feature).It's still nice , I have almost all my $ back ❤
Message 6 of 10
Master

Re: My money disappeared when i switched my rate plan!!!!

Awesome! See, I knew calling CS would help. Smiley Happy

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 7 of 10
Master

Re: My money disappeared when i switched my rate plan!!!!


ovinkimguagua wrote:
i didn't know that $25/month plan includes unlimited messaging
= = it's my first time to use it

Anyway, AT&T's customer 's service are so nice ,they gave back to me whole $25( but I lost my $4.5 to buy that message feature).It's still nice , I have almost all my $ back ❤

That's great!  I'm very happy to hear they were so gracious and accomodating.  Every once in awhile they surprise all of us. Smiley Happy

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 8 of 10

Re: My money disappeared when i switched my rate plan!!!!

Thank you for teaching me how to contact a "real" AT&T person!!
You help me a lot ,thanks . Smiley Happy
Message 9 of 10
Master

Re: My money disappeared when i switched my rate plan!!!!

You're welcome. Smiley Very Happy

Thanks for marking my 100th accepted solution. You're today's special winner. Smiley Wink

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



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