My iphone keeps sending the same text

Contributor

My iphone keeps sending the same text

My iphone keeps sending the same text to an email contact every 2 hours for the past 3 days.  I have deleted all messages to this address and rebooted my G phone.  How do I stop this repeat message.  The recipient is getting very angry with me.  

Message 1 of 12 (8,064 Views)
Master

Re: My iphone keeps sending the same text

Call ATT and have them reset your account.  Based on Google searches, the issue is not with you but with ATT and their system.  Call from a land line in case they ask you to restart your phone.

 

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

http://www.att.com/econtactus/callUs.jsp?serviceGroup=wireless#wireless



_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 12 (8,053 Views)
Former Community Manager

Re: My iphone keeps sending the same text

This happens when the message centers never get the "this message has been delivered" command from the mobile device.

Two options - Wait and it will clear itself out in 72 hours (which in your case is almost up) or let me know if you'd like to speak with someone at AT&T who can help.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 3 of 12 (7,971 Views)
Contributor

Re: My iphone keeps sending the same text

i am having the same problem!!! i selected some text msgs and then forwarded them to my email from my phone and now i keep getting the same email over and over again. I've gotten it like 30 times in the past 2 days. At&t told me to reset my network settings, delete my email acct on my phone & turn off my phone for awhile but nothing has worked. apple won't help me cuz my phone isn't under warranty anymore. have you figured out how to fix it?

Message 4 of 12 (7,955 Views)
Contributor

Re: My iphone keeps sending the same text

sorry about your luck!

 

I'd like to know how to get lost text msgs. off a cell phone

to save on a PC
,any suggestions?

thanx.

Message 5 of 12 (7,884 Views)
Contributor

Re: My iphone keeps sending the same text

The messages were originally sent on a friday in the morning.. it's now sunday night and I'm still getting them.

 

Has anyone seen if the messages appear while the phone is off? If the messages appear while the sending phone is off doesn't that mean it's ATT server?

Message 6 of 12 (7,681 Views)
Former Community Manager

Re: My iphone keeps sending the same text


mauricio.escobar80 wrote:

The messages were originally sent on a friday in the morning.. it's now sunday night and I'm still getting them.

 

Has anyone seen if the messages appear while the phone is off? If the messages appear while the sending phone is off doesn't that mean it's ATT server?


Hi - same two options - Wait and it will clear itself out in 72 hours (which in your case is almost up) or let me know if you'd like to speak with someone at AT&T who can help.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 7 of 12 (7,635 Views)
Contributor

Re: My iphone keeps sending the same text

I've been fighting this problem since Thursday night, and it's Monday afternoon, so the 72 hours reset thing doesn't work.  I believe the problem stemmed from addressing the text message to both a phone number and an e-mail address.

 

I've deleted the original text message, I deleted the contact, I reset the phone to 'factory settings', and I've been on the chat with AT&T twice.  Luckily the message was sent to a friend, who informed me, then blocked me, so that now the messages just bounce back to me as 'undeliverable', every 5 hours.  In a cruel ironic twist, the error message from AT&T includes an e-mail address for the administrator - but any messages sent to that address also bounce back as undeliverable.

 

The latest time, I was told this is a known problem, they are working on it, but do not have an estimated time of completion.  In other words, "shut up and take it" 

 

Let's see... there's a 30 day period where I can return the phone and go to another provider, isn't there?

 

 

 

 

Message 8 of 12 (7,597 Views)
Former Community Manager

Re: My iphone keeps sending the same text


Kirwan2468 wrote:

I've been fighting this problem since Thursday night, and it's Monday afternoon, so the 72 hours reset thing doesn't work.  I believe the problem stemmed from addressing the text message to both a phone number and an e-mail address.

 

I've deleted the original text message, I deleted the contact, I reset the phone to 'factory settings', and I've been on the chat with AT&T twice.  Luckily the message was sent to a friend, who informed me, then blocked me, so that now the messages just bounce back to me as 'undeliverable', every 5 hours.  In a cruel ironic twist, the error message from AT&T includes an e-mail address for the administrator - but any messages sent to that address also bounce back as undeliverable.

 

The latest time, I was told this is a known problem, they are working on it, but do not have an estimated time of completion.  In other words, "shut up and take it" 

 

Let's see... there's a 30 day period where I can return the phone and go to another provider, isn't there?

 

 

 

 



Alright, thanks for clarifying the issue. 

 

Will you please send me a private message with your name, account number, phone number and the best time to contact you? I'll ask a member of our team to contact you directly to discuss the issue. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 9 of 12 (7,594 Views)
Contributor

Re: My iphone keeps sending the same text

I'm having the same exact problem with my new iPhone 4S. My phone continually sends an email to one of my contacts. The original message has been deleted and the email address removed from that person's contact, but it keeps sending. Please help me resolve.

Message 10 of 12 (7,547 Views)
Contributor

Re: My iphone keeps sending the same text

Update: My problem went away on it's own, right at about 96 hours from when I sent the text.  Or maybe somebody behind the scenes found the right bit to twiddle.

 

The admin in this thread did send me a PM, and also forwarded my info to another person who contacted me.

We were in the process of setting up a phonecon to resolve this when the problem fixed itself.

 

So... pretty good response from AT&T service, bummer that there's this inconvenient bug. I feel bad for those to whom the multiple messages are being sent to a business contact, luckily that was not my case.

 

 

Message 11 of 12 (5,578 Views)
Former Community Manager

Re: My iphone keeps sending the same text

Glad to hear the issue is resolved. Thanks for updating the thread. Smiley Happy

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 12 of 12 (5,576 Views)
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