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Posted Mar 26, 2012
8:55:22 PM
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Monthly Auto message refill package
Edited by jamileh on Mar 27, 2012 at 1:35:26 PM

I have the monthly auto message refil for my go-phone number <personal info removed>.  I noticed that I was charged for some messages at $0.20 each on March 25 and the auto refill was also done on March 25.  I added the auto monthly refill was to avoid any additional charges.  I don't know why it happened this monthly as the auto refill was done immediately in the past months and no addtional costs are incurred.  Please investigate this matter and refund the messages charge to my account.

I have the monthly auto message refil for my go-phone number <personal info removed>.  I noticed that I was charged for some messages at $0.20 each on March 25 and the auto refill was also done on March 25.  I added the auto monthly refill was to avoid any additional charges.  I don't know why it happened this monthly as the auto refill was done immediately in the past months and no addtional costs are incurred.  Please investigate this matter and refund the messages charge to my account.

Monthly Auto message refill package

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Mar 27, 2012 1:37:30 PM
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Former Community Manager

I'm sorry that you're getting charged for that. Will you please send me a private message with your name and the best time to contact you? I see you included your phone number in your post (which I've removed for your privacy). 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm sorry that you're getting charged for that. Will you please send me a private message with your name and the best time to contact you? I see you included your phone number in your post (which I've removed for your privacy). 




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Monthly Auto message refill package

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