01-08-2012 8:33 PM
I tried to activate a new microcell today. It did not work. When I called customer support the agent told me that the Microcell needed to be connected directly to my router. It would not work when going through a switch to a router.
For me this is a non-starter, since the router is in a wiring closet in my basement. I can't believe that the Microcell was designed in such a way that it would not work in a switched network.
Does anyone have any insight. Evidently Cisco desigined this device, you would think it would work with a switch.
01-09-2012 8:07 AM
My Microcell is connected through a router and works fine. Methinks the tech support guy was showing his ignorance, or just trying to get you off the line.
If you have even a small window in your basement, I suggest as a trouble shooting step you use a long enough length of Cat 5 cable to plug your Microcell directly in to your router. Put the lie to to router being the problem, or confirm that there's something to it.
01-10-2012 1:06 PM - last edited on 01-10-2012 1:10 PM by Phil-101
This is complete and utter bull you are being given by the support guy.
First off, the device doesn't even KNOW there's a switch there. Second, I personally have always had mine on a switch (two of them in series actually), and I connect fine.
I recommend you call Support again and try to get someone who's not a complete fool.
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