Microcell not connecting to one approved user

Contributor

Microcell not connecting to one approved user

Hello,

 

We've had the MicroCell for the past year or so. My mom,dad and I all use the same microcell and it had been working perfectly. A few months ago, my dad  ( who has a 3g phone) is no longer able to connect. I've tried switing off the device, as well as  adding and removing my father's number from the approved user's list...and then again re-adding.

 

I would think this should be an easy problem to fix, but it has taken be a week or so and I'm not coming up with anything.

 

 

He has a basic 3g Samsunng, model a-777. Like i said, it had previously worked for his phone and then one day, gave up on working. 

 

Please help me figure out how to fix his phone!!

Message 1 of 3
Professor

Re: Microcell not connecting to one approved user

Maybe he turned off 3G? You can do that on some phones.
Message 2 of 3
ACE - Master

Re: Microcell not connecting to one approved user


ek1138 wrote:

Hello,

 

We've had the MicroCell for the past year or so. My mom,dad and I all use the same microcell and it had been working perfectly. A few months ago, my dad  ( who has a 3g phone) is no longer able to connect. I've tried switing off the device, as well as  adding and removing my father's number from the approved user's list...and then again re-adding.

 

I would think this should be an easy problem to fix, but it has taken be a week or so and I'm not coming up with anything.

 

 

He has a basic 3g Samsunng, model a-777. Like i said, it had previously worked for his phone and then one day, gave up on working. 

 

Please help me figure out how to fix his phone!!


I have 2 Samsung's a-707 3G phones (older model) and they work just fine, along with the iPhone 3GS and iPhone 4S. If nothing has changed on your account or his phone, and all of your other phones work just fine, I'd suspect his phone. It may be having a hard time locking onto the MicroCell when in range.

___________________________________________________________

MicroCell Technical Guide by Otto Pylot


I am not an AT&T employee. For additional help, please send a PM to ATTCustomerCare

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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