08-04-2011 3:38 PM - edited 08-04-2011 3:45 PM
After thirteen months of working well about 95% of the time (I posted elsewhere about what a nightmare it was to get it to work to begin with) our Micro Cell has inexplicably stopped working. It is appears that none of our iPhones can find it, even though all the lights are green and all of the settings are fine. The M-Cell icon on the phones has left the building, maybe this time for good?? I spent several hours today troubleshooting on my own and over the phone with my ISP...but no avail. After doing the obvious (checking cables, powering up and down several times, yadda yadda yadda) I reluctantly placed a call to AT&T for help. Of course, after doing all the yadda yadda yadda steps (again) with the tech, I am still without the ability to connect to the MicroCell. I was given a ticket number and then told that I would have to wait (**sigh**) for them to call me back to tell me what's going on with it...if they even know themselves. I suspect a hardware issue: namely that the antenna it uses to communicate with cell phones has failed. It figures that the one year warranty has just expired (**double sigh**). If that's true, it's sad to think a device could fail in such a short amount of time. Will post if and when, issue becomes resolved. Chances are this is not going to be an isolated incident, based on all the trouble that others have had. It's a pity that all of this technology is so finnicky and in turn, unreliable (**triple sigh**). ;/
08-04-2011 7:02 PM
08-04-2011 9:38 PM - edited 08-04-2011 9:42 PM
Our MicroCell has awakened from its "coma". I give thanks to whomever or however it has resumed operation. Yay! That said, I concur with other forum posters that the lack of knowledge from AT&T as to the why and the how is indeed very frustrating...