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Make a Complaint on here and get your order canceled.

Tutor

Make a Complaint on here and get your order canceled.

I have a IPHONE 4 and ordered a case from the AT&T Store. They told me 5-10 days for it to be delivered to me at home. Paid by credit card. Over a month later I posted a complaint about telling me 5 - 10 days for the case and still none delivered. The link to check on my order stated all the time....."IN PROCESS". After my complaint was posted I had a person treat me like I was a fool with a fooolish story. I am a FF/EMT for a Fire Department so this person decided to tell me a Firefighter story about a house burning down and needing water to explain a point to me. I took offense to this and stated so. After I did this {- Keep it relevant and appropriate -} and next thing I know the AT&T Store had canceled my order for my new case that was suppose to protect my IPHONE4 from water, dust and shock. I could not believe what they had done. They stated that the case was not make anymore. Even though it was a brand new case offered by them. Hey thats OK AT&T you can be that way. I ordered the case direct from the company who makes them. They stated to me that they still make them and do not know what you all were talking about when you stated they are discontinued.  I hope you leave this message for others to read so they can see what you have done to customers that complain..........Have a great day.

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Message 1 of 8
Master

Re: Make a Complaint on here and get your order canceled.

That's weird that they said the case that you wanted was "discontinued"...? Smiley Indifferent

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 8

Re: Make a Complaint on here and get your order canceled.

Was it an Otterbox? There is another post on this board of someone saying their order was cancelled and told it's not made anymore. I think you complaining had nothing to do with it being cancelled.
Message 3 of 8
Mentor

Re: Make a Complaint on here and get your order canceled.

From what I've heard, Otterbox had some supply problems and told some of their resellers not to take anymore orders as was mentioned above.  I highly doubt that AT&T would "punish" you for having an opinion by canceling your order.  

Message 4 of 8
Professor

Re: Make a Complaint on here and get your order canceled.

Yeah, a quick search yields info that other people say cases are showing as discontinued. Its not all about you complaining...

Message 5 of 8
Professor

Re: Make a Complaint on here and get your order canceled.

Sorry, haha, gotta love win xp + IE 5, double posted

Message 6 of 8
Moderator
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Re: Make a Complaint on here and get your order canceled.

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Moderator

Re: Make a Complaint on here and get your order canceled.

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