M-Cell and iPhone 3GS

M-Cell and iPhone 3GS

Ever since I bought the AT&T MicroCell, I have been unable to get my iPhone 3Gs to see it. Nor can my wife's iPhone 3G see it. However, my son's iPhone does see it and my daughter's LG sees it. I have tried rebooting the iPhones, rebooting the M-Cell but to no avail. I tried deleting my phone number from the AT&T M-Cell list of allowable phones and then re-entering it but without success. Then I had a thought...I did a backup of my iPhone and then I did a restore to factory settings (which, I noted, also restored the firmware) and, my iPhone saw the M-Cell. I then restored my iPhone to my backup and the M-Cell disappeared. This leads me to believe that there is something in later versions of either the iOS or the firmware that is blocking the M-Cell because the original factory settings of the 3Gs iOS and firmware work perfectly with the M-Cell but restore the iPhone to the latest versions of iOS and firmware and it doesn't work.

 

Any suggestions as to how I can get Apple to address this apparent bug? (I have posted it on the Apple support discussions).

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Message 1 of 11
Contributor

Re: M-Cell and iPhone 3GS

I'm sure you have already done this, but have you added your phone numbers to the Approved User List? Your phones won't connect to the MicroCell until their numbers are on the list.

Message 2 of 11
Guru

Re: M-Cell and iPhone 3GS

Microcells and iPhones font get along very well. There is rumored to be a fix in the works, but then there is always a rumor that a fix for the problem du jour is in the works.
Message 3 of 11

Re: M-Cell and iPhone 3GS

I found the solution: restore the iPhone to factory settings and then redo the email set up (not from a backup restore) and add back your apps and sync photos, music and movies. It solved my problem (one of the things I missed, however, was the 'camera roll' on the iPhone - it contains all of the photos that you have taken with the iPhone and if you haven't downloaded them to your computer, they are gone.

Message 4 of 11

Re: M-Cell and iPhone 3GS

It appears that something in the iPhone iOS was corrupted because when I did a restore to factory settings the iPhone would see the M-Cell. But, when I reset the iPhone from a backup, the M-Cell would disappear. So, I did another restore to factory settings and then set-up the iPhone as a new phone (instead of from a backup). Then I just sync'd my apps, iTunes, iPhoto and put in my settings for my email accounts and everything is good to go...it sees the M-Cell.

Message 5 of 11
Guru

Re: M-Cell and iPhone 3GS

I've done that more than once over the last year and a half, and it's never done a thing.
Message 6 of 11
Scholar

Re: M-Cell and iPhone 3GS

I also would not recommend a complete reset of the iPhone.  It is time consuming and will not necessarily solve anything.  We had the problem of the phones not seeing the microcell (iPhone 4 and 3GS) for a few weeks, and then the problem mysteriously went away without us doing anything.

Message 7 of 11
Community Support

Re: M-Cell and iPhone 3GS

@nsayer What happens when you reset the network settings after restoring the device?

 

I'll try to help.

ATTJulieCS

AT&T Community Specialist

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Message 8 of 11
Scholar

Re: M-Cell and iPhone 3GS

Julie,

My experience is that resetting network settings has never fixed microcell problems, and you lose all wifi passwords.

This is the first time I have seen an AT&T rep here. When will the delay on outgoing calls be fixed? 18 page thread in the forum.

Nate
Message 9 of 11
Guru

Re: M-Cell and iPhone 3GS


ATTJulieCS wrote:

@nsayer What happens when you reset the network settings after restoring the device?

 

I'll try to help.

ATTJulieCS

AT&T Community Specialist


I lose all of the wifi passwords that I've got cached and the behavior of the phone with regards to the Microcell never changes at all.

 

I've even tried wiping the phone completely and NOT restoring from a backup - basically starting completely from scratch.

 

No change.

 

Quite frankly, I don't think further research is necessary. Somewhere, deep in the bowels of the Atlanta office, there's someone who knows what the problem is. That person needs to share what he knows with the rest of us.

 

And that is the entire problem with AT&T generally. They don't even tell THEIR OWN FRONT LINE SUPPORT STAFF anything. That's why you never get the same answer from two AT&T employees. Ever. They can't keep a straight story because everythings a secret. The entire modus operandi for AT&T is to treat everyone (employees and customers alike) like mushrooms: Keep them in the dark, and feed them excrement.

Message 10 of 11
Highlighted
Teacher

Re: M-Cell and iPhone 3GS

Never had any problems connecting our two 3GS's to an M-cell on iOS 4.3.5.
Message 11 of 11
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