Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Aug 29, 2011
7:36:25 PM
M-Cell and iPhone 3GS

Ever since I bought the AT&T MicroCell, I have been unable to get my iPhone 3Gs to see it. Nor can my wife's iPhone 3G see it. However, my son's iPhone does see it and my daughter's LG sees it. I have tried rebooting the iPhones, rebooting the M-Cell but to no avail. I tried deleting my phone number from the AT&T M-Cell list of allowable phones and then re-entering it but without success. Then I had a thought...I did a backup of my iPhone and then I did a restore to factory settings (which, I noted, also restored the firmware) and, my iPhone saw the M-Cell. I then restored my iPhone to my backup and the M-Cell disappeared. This leads me to believe that there is something in later versions of either the iOS or the firmware that is blocking the M-Cell because the original factory settings of the 3Gs iOS and firmware work perfectly with the M-Cell but restore the iPhone to the latest versions of iOS and firmware and it doesn't work.

 

Any suggestions as to how I can get Apple to address this apparent bug? (I have posted it on the Apple support discussions).

Ever since I bought the AT&T MicroCell, I have been unable to get my iPhone 3Gs to see it. Nor can my wife's iPhone 3G see it. However, my son's iPhone does see it and my daughter's LG sees it. I have tried rebooting the iPhones, rebooting the M-Cell but to no avail. I tried deleting my phone number from the AT&T M-Cell list of allowable phones and then re-entering it but without success. Then I had a thought...I did a backup of my iPhone and then I did a restore to factory settings (which, I noted, also restored the firmware) and, my iPhone saw the M-Cell. I then restored my iPhone to my backup and the M-Cell disappeared. This leads me to believe that there is something in later versions of either the iOS or the firmware that is blocking the M-Cell because the original factory settings of the 3Gs iOS and firmware work perfectly with the M-Cell but restore the iPhone to the latest versions of iOS and firmware and it doesn't work.

 

Any suggestions as to how I can get Apple to address this apparent bug? (I have posted it on the Apple support discussions).

M-Cell and iPhone 3GS

2,867 views
10 replies
(0) Me too
(0) Me too
Reply
View all replies
(10)
0
(0)
  • Rate this reply
View profile
Aug 30, 2011 2:36:34 AM
0
(0)
Contributor

I'm sure you have already done this, but have you added your phone numbers to the Approved User List? Your phones won't connect to the MicroCell until their numbers are on the list.

I'm sure you have already done this, but have you added your phone numbers to the Approved User List? Your phones won't connect to the MicroCell until their numbers are on the list.

Re: M-Cell and iPhone 3GS

2 of 11 (2,846 Views)
0
(0)
  • Rate this reply
View profile
Aug 30, 2011 8:53:00 AM
0
(0)
Guru
Microcells and iPhones font get along very well. There is rumored to be a fix in the works, but then there is always a rumor that a fix for the problem du jour is in the works.
Microcells and iPhones font get along very well. There is rumored to be a fix in the works, but then there is always a rumor that a fix for the problem du jour is in the works.

Re: M-Cell and iPhone 3GS

3 of 11 (2,830 Views)
0
(0)
  • Rate this reply
View profile
Sep 2, 2011 12:55:30 PM
0
(0)
Tutor

I found the solution: restore the iPhone to factory settings and then redo the email set up (not from a backup restore) and add back your apps and sync photos, music and movies. It solved my problem (one of the things I missed, however, was the 'camera roll' on the iPhone - it contains all of the photos that you have taken with the iPhone and if you haven't downloaded them to your computer, they are gone.

I found the solution: restore the iPhone to factory settings and then redo the email set up (not from a backup restore) and add back your apps and sync photos, music and movies. It solved my problem (one of the things I missed, however, was the 'camera roll' on the iPhone - it contains all of the photos that you have taken with the iPhone and if you haven't downloaded them to your computer, they are gone.

Re: M-Cell and iPhone 3GS

4 of 11 (2,764 Views)
0
(0)
  • Rate this reply
View profile
Sep 4, 2011 11:23:20 AM
0
(0)
Tutor

It appears that something in the iPhone iOS was corrupted because when I did a restore to factory settings the iPhone would see the M-Cell. But, when I reset the iPhone from a backup, the M-Cell would disappear. So, I did another restore to factory settings and then set-up the iPhone as a new phone (instead of from a backup). Then I just sync'd my apps, iTunes, iPhoto and put in my settings for my email accounts and everything is good to go...it sees the M-Cell.

It appears that something in the iPhone iOS was corrupted because when I did a restore to factory settings the iPhone would see the M-Cell. But, when I reset the iPhone from a backup, the M-Cell would disappear. So, I did another restore to factory settings and then set-up the iPhone as a new phone (instead of from a backup). Then I just sync'd my apps, iTunes, iPhoto and put in my settings for my email accounts and everything is good to go...it sees the M-Cell.

Re: M-Cell and iPhone 3GS

5 of 11 (2,735 Views)
0
(0)
  • Rate this reply
View profile
Sep 6, 2011 8:57:56 AM
0
(0)
Guru
I've done that more than once over the last year and a half, and it's never done a thing.
I've done that more than once over the last year and a half, and it's never done a thing.

Re: M-Cell and iPhone 3GS

6 of 11 (2,682 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2011 5:27:19 AM
0
(0)
Scholar

I also would not recommend a complete reset of the iPhone.  It is time consuming and will not necessarily solve anything.  We had the problem of the phones not seeing the microcell (iPhone 4 and 3GS) for a few weeks, and then the problem mysteriously went away without us doing anything.

I also would not recommend a complete reset of the iPhone.  It is time consuming and will not necessarily solve anything.  We had the problem of the phones not seeing the microcell (iPhone 4 and 3GS) for a few weeks, and then the problem mysteriously went away without us doing anything.

Re: M-Cell and iPhone 3GS

7 of 11 (2,654 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2011 10:50:29 AM
0
(0)
Community Support

@nsayer What happens when you reset the network settings after restoring the device?

 

I'll try to help.

ATTJulieCS

AT&T Community Specialist

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

@nsayer What happens when you reset the network settings after restoring the device?

 

I'll try to help.

ATTJulieCS

AT&T Community Specialist

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: M-Cell and iPhone 3GS

8 of 11 (2,635 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2011 11:07:20 AM
0
(0)
Scholar
Julie,

My experience is that resetting network settings has never fixed microcell problems, and you lose all wifi passwords.

This is the first time I have seen an AT&T rep here. When will the delay on outgoing calls be fixed? 18 page thread in the forum.

Nate
Julie,

My experience is that resetting network settings has never fixed microcell problems, and you lose all wifi passwords.

This is the first time I have seen an AT&T rep here. When will the delay on outgoing calls be fixed? 18 page thread in the forum.

Nate

Re: M-Cell and iPhone 3GS

9 of 11 (2,628 Views)
0
(0)
  • Rate this reply
View profile
Sep 7, 2011 12:36:32 PM
0
(0)
Guru
Edited by nsayer on Sep 7, 2011 at 12:44:04 PM

ATTJulieCS wrote:

@nsayer What happens when you reset the network settings after restoring the device?

 

I'll try to help.

ATTJulieCS

AT&T Community Specialist


I lose all of the wifi passwords that I've got cached and the behavior of the phone with regards to the Microcell never changes at all.

 

I've even tried wiping the phone completely and NOT restoring from a backup - basically starting completely from scratch.

 

No change.

 

Quite frankly, I don't think further research is necessary. Somewhere, deep in the bowels of the Atlanta office, there's someone who knows what the problem is. That person needs to share what he knows with the rest of us.

 

And that is the entire problem with AT&T generally. They don't even tell THEIR OWN FRONT LINE SUPPORT STAFF anything. That's why you never get the same answer from two AT&T employees. Ever. They can't keep a straight story because everythings a secret. The entire modus operandi for AT&T is to treat everyone (employees and customers alike) like mushrooms: Keep them in the dark, and feed them excrement.


ATTJulieCS wrote:

@nsayer What happens when you reset the network settings after restoring the device?

 

I'll try to help.

ATTJulieCS

AT&T Community Specialist


I lose all of the wifi passwords that I've got cached and the behavior of the phone with regards to the Microcell never changes at all.

 

I've even tried wiping the phone completely and NOT restoring from a backup - basically starting completely from scratch.

 

No change.

 

Quite frankly, I don't think further research is necessary. Somewhere, deep in the bowels of the Atlanta office, there's someone who knows what the problem is. That person needs to share what he knows with the rest of us.

 

And that is the entire problem with AT&T generally. They don't even tell THEIR OWN FRONT LINE SUPPORT STAFF anything. That's why you never get the same answer from two AT&T employees. Ever. They can't keep a straight story because everythings a secret. The entire modus operandi for AT&T is to treat everyone (employees and customers alike) like mushrooms: Keep them in the dark, and feed them excrement.

Re: M-Cell and iPhone 3GS

[ Edited ]
10 of 11 (2,623 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Sep 10, 2011 3:21:58 AM
0
(0)
Teacher
Never had any problems connecting our two 3GS's to an M-cell on iOS 4.3.5.
Never had any problems connecting our two 3GS's to an M-cell on iOS 4.3.5.

Re: M-Cell and iPhone 3GS

11 of 11 (1,805 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post