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Posted Jun 18, 2012
12:01:51 PM
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Lost my grandfathered-in text message plan...
Edited by ChristopherPage on Jun 18, 2012 at 12:34:47 PM

For the past 3-4 years I've been using AT&Ts $5 for 200 text message plan without issues.  This past month I used many more text messages than I normally do, and realized it would cost less to switch to the $20 for unlimited text messages plan for a month.

 

Now, a week later, when I attempt to switch back to my old plan I no longer have the option.  After calling AT&T I'm told that my old plan was grandfathered in and that I would be unable to switch back.

 

However, this was in NO WAY clear to me when I made the temporary switch to the $20 plan.  There was no message informing me that I would no longer be able to use my old plan, nor was there an email sent to me informing me as such.

 

This strikes me as a deceptive business practice.

 

Has anyone had a similar experience?  I'm unwilling to pay $20 a month for texting and intend to cancel my account with AT&T if they can't make amends.

 

Best,

 

Chris

For the past 3-4 years I've been using AT&Ts $5 for 200 text message plan without issues.  This past month I used many more text messages than I normally do, and realized it would cost less to switch to the $20 for unlimited text messages plan for a month.

 

Now, a week later, when I attempt to switch back to my old plan I no longer have the option.  After calling AT&T I'm told that my old plan was grandfathered in and that I would be unable to switch back.

 

However, this was in NO WAY clear to me when I made the temporary switch to the $20 plan.  There was no message informing me that I would no longer be able to use my old plan, nor was there an email sent to me informing me as such.

 

This strikes me as a deceptive business practice.

 

Has anyone had a similar experience?  I'm unwilling to pay $20 a month for texting and intend to cancel my account with AT&T if they can't make amends.

 

Best,

 

Chris

Lost my grandfathered-in text message plan...

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Jun 18, 2012 8:02:22 PM
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You may keep an old plan for as long as you do not make a change.  Once you change to an available plan you cannot get back an old plan that is no longer available.  In you case, you can't get back to that $5 plan.  I had it too and it was a great option but one that is no longer available.

 

Do what you see as best for you but understand that all the carriers treat these old plans the same way.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

You may keep an old plan for as long as you do not make a change.  Once you change to an available plan you cannot get back an old plan that is no longer available.  In you case, you can't get back to that $5 plan.  I had it too and it was a great option but one that is no longer available.

 

Do what you see as best for you but understand that all the carriers treat these old plans the same way.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

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