Lost my 3G

Teacher

Lost my 3G

This past weekend I seem to have completely lost any 3G coverage. I don't get the icon on my phone and can't get anything to connect unles I can get wi-fi coverage. I've rebooted several times with no improvement. I don't recall making any changes to the phone settings and looked them all over again this morning but the problem remains. Phone service is fine, texting seems to be sproradic and sending pictures also seems to be out of commission. 

 

Any ideas from anyone?

 

Thanks

Message 1 of 6 (608 Views)
Former Employee

Re: Lost my 3G

What phone? Restart/reset your phone by removing a battery, or if it's an iPhone by holding power and home button at the same time. If that doesn't help, try a new SIM card.

Message 2 of 6 (593 Views)
Teacher

Re: Lost my 3G

Should have clarified the phone.

 

Samsung Galaxy S. Rebooted, removed the battery. Even removed the battery for 20 minutes once. Nothing. I lost the 3G Sunday morning that I was aware of. I was in Massachusetts, Rhode Island, Connecticut and Long Island and tried it everywhere so it wasn't location related, even though it shouldn't be anyway.

Message 3 of 6 (583 Views)
Master

Re: Lost my 3G


patchelect wrote:

Should have clarified the phone.

 

Samsung Galaxy S. Rebooted, removed the battery. Even removed the battery for 20 minutes once. Nothing. I lost the 3G Sunday morning that I was aware of. I was in Massachusetts, Rhode Island, Connecticut and Long Island and tried it everywhere so it wasn't location related, even though it shouldn't be anyway.


Do you think it's possible that you may have accidentally deactivated the data network which would enable you to receive 3G service? You can check this by long holding the power button as if to turn off the phone, and when the menu pops up, look for the "Data network mode", which is the second option. It should say "Data network mode activated" to have 3G service. Does your's say "Data network mode deactivated"?

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 4 of 6 (580 Views)
Teacher

Re: Lost my 3G

BINGO!!

 

That was it. I selected that button and it reactiviated itself!!

 

Thanks so very much! Gotta pay more attention when I hold buttons.

Message 5 of 6 (575 Views)
Highlighted
Master

Re: Lost my 3G

I KNEW that was it! Smiley Very Happy

You're welcome!

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 6 of 6 (572 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.