03-26-2012 5:12 PM
I am trying to upgrade my wife's phone and possibly my mothers phone that will give them a 2 year contract renewal and a newer iphone that wil have a better battery life.
My frustration is that your process of upgrade has alerted me that I would be leaving some CUSTOM GROUP? or something of the sort? so I was thinking there must be an error.
I was not given this before. last month when I was trying to upgrade to the iPhone 4s
but now that I am upgrading to the 3Gs which is really all she needs, the new speed over the 3G phone which is so slow it isn't worth the iPhone package....but I do not or she doesn't wish to upgrade to the newest iPhone 4s....
But she doesn't want to lose her LA COUNTY TEACHER DISCOUNT that it took her months to finally get offically onto the account.
Can you help us to really understand this process? because as it seems we will lose the discount if we choose to upgrade the iphones. Which doesn't make sense. You as the ATT company get a 2 year contract, we get a some what newer phone ( I hope it isn't refurbished but new)
I will post this so others can see it
03-27-2012 2:25 PM
I'm sorry you're having difficulty getting your wife's phone upgraded.
You may need to reapply the discount after the upgrade is complete to make sure she continues to receive it.
If you'd like, I can have someone give you a call to help. Just please send me a private message with your name, account number, phone number and the best time to contact you!
To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.
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