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Locked out of online access

Contributor

Locked out of online access

Hi:

I am locked out of my online access.  What do I need to do to re-gain access so that I can pay my bill?

Thank you!

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Message 1 of 4
Employee

Re: Locked out of online access

When you try to log in, there should be an error message with a link to live chat. They should be able to help you.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Former Community Manager

Re: Locked out of online access


sarahweise wrote:

Hi:

I am locked out of my online access.  What do I need to do to re-gain access so that I can pay my bill?

Thank you!


Did aBenjamin's advice help? Were you able to access your account?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 3 of 4
Highlighted
Tutor

Re: Locked out of online access

If you know your Member or Access ID, you can use the forgot my password link. If you forgot your Member ID, you can use the Forgot User ID link. If you don't remember either, Chat can look it up for you. Make sure you have your full phone/account numbers, any passwords or passcodes and/or security questions.
Message 4 of 4
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