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Posted Aug 29, 2011
3:27:39 PM
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Locator is telling me my child is over 200 miles from where I KNOW she is?!?

What can be the trouble here?  This has happen several times. I locate my child and it says she is in the middle of a field in southern Arkansas and 2 minutes later I do it again and she is exactly where she is supposed to be?!  It has shown her in this strange spot several times and there is NO way she is there. I have even verified via skype that she is not where it says she is?! Can you help please?  This is very annoying!!!

 

What can be the trouble here?  This has happen several times. I locate my child and it says she is in the middle of a field in southern Arkansas and 2 minutes later I do it again and she is exactly where she is supposed to be?!  It has shown her in this strange spot several times and there is NO way she is there. I have even verified via skype that she is not where it says she is?! Can you help please?  This is very annoying!!!

 

Locator is telling me my child is over 200 miles from where I KNOW she is?!?

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Sep 6, 2011 11:50:13 AM
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Does this happen when she's in a particular location or does it happen no matter where she actually is?

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Does this happen when she's in a particular location or does it happen no matter where she actually is?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

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Sep 26, 2011 9:26:14 AM
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I'm having similar issues.   FamilyMap showed my son in Austin Texas, then five minutes later a 100 miles away in College Station.   I had to use Apple's MobileMe Find to reconcile.  This makes me question the reliability of FamilyMap.

I'm having similar issues.   FamilyMap showed my son in Austin Texas, then five minutes later a 100 miles away in College Station.   I had to use Apple's MobileMe Find to reconcile.  This makes me question the reliability of FamilyMap.

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

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Sep 26, 2011 7:49:33 PM
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It does it all the time no matter where she is.  Usually she is in her dorm room but once she was at the movies and another time she was finishing up classes.   It's like someone else has her phone.  I called and was told to delete her and then re-add her.. that worked for a bit now it is doing it again! Talk about frustrating! I am about to cancel this service if they can't find a fix by the end of the week.

It does it all the time no matter where she is.  Usually she is in her dorm room but once she was at the movies and another time she was finishing up classes.   It's like someone else has her phone.  I called and was told to delete her and then re-add her.. that worked for a bit now it is doing it again! Talk about frustrating! I am about to cancel this service if they can't find a fix by the end of the week.

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

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Oct 13, 2011 7:33:51 PM
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I have been having the same issues.  I just tried to locate both of my son's.  It says that they are someplace else when I know they are in the room next to me (it's a school night and they are in their rooms getting ready for bed).....I went to one of my son's room and asked him if he got a text from AT&T (locater alert).  He checked his messages right in front of me so I know the phone is in the house.  I tried to delete their phones and then readded them to try to update, but still shoed them 5 miles away. 

 

Why should I pay for something that gives me a "I think he is over here" result?

I have been having the same issues.  I just tried to locate both of my son's.  It says that they are someplace else when I know they are in the room next to me (it's a school night and they are in their rooms getting ready for bed).....I went to one of my son's room and asked him if he got a text from AT&T (locater alert).  He checked his messages right in front of me so I know the phone is in the house.  I tried to delete their phones and then readded them to try to update, but still shoed them 5 miles away. 

 

Why should I pay for something that gives me a "I think he is over here" result?

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

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Oct 19, 2011 9:09:38 AM
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This service is costing me more than the price I pay for it. I checked on my daughters location this morning and it showed her about 2 miles away from her school. The location accuracy was given as 327 yards. The school was contacted and each teacher verified that my daughter was in class when she was supposed to be. 10 minutes after the initial check her location was given as being at the school. The reliability of Family Map is now highly suspect in my mind. I can ill afford to spend this kind of effort performing an investigation. What is wrong with the system? And when do you plan to fix it?

This service is costing me more than the price I pay for it. I checked on my daughters location this morning and it showed her about 2 miles away from her school. The location accuracy was given as 327 yards. The school was contacted and each teacher verified that my daughter was in class when she was supposed to be. 10 minutes after the initial check her location was given as being at the school. The reliability of Family Map is now highly suspect in my mind. I can ill afford to spend this kind of effort performing an investigation. What is wrong with the system? And when do you plan to fix it?

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

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Oct 19, 2011 2:55:37 PM
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Edited by gk4 on Oct 19, 2011 at 2:56:41 PM

I canceled my FamilyMap service this week!

I canceled my FamilyMap service this week!

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

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