Locator is telling me my child is over 200 miles from where I KNOW she is?!?

Contributor

Locator is telling me my child is over 200 miles from where I KNOW she is?!?

What can be the trouble here?  This has happen several times. I locate my child and it says she is in the middle of a field in southern Arkansas and 2 minutes later I do it again and she is exactly where she is supposed to be?!  It has shown her in this strange spot several times and there is NO way she is there. I have even verified via skype that she is not where it says she is?! Can you help please?  This is very annoying!!!

 

Message 1 of 7 (748 Views)
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Former Community Manager

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

Does this happen when she's in a particular location or does it happen no matter where she actually is?

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Message 2 of 7 (707 Views)
gk4
Teacher

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

I'm having similar issues.   FamilyMap showed my son in Austin Texas, then five minutes later a 100 miles away in College Station.   I had to use Apple's MobileMe Find to reconcile.  This makes me question the reliability of FamilyMap.

Message 3 of 7 (614 Views)
Contributor

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

It does it all the time no matter where she is.  Usually she is in her dorm room but once she was at the movies and another time she was finishing up classes.   It's like someone else has her phone.  I called and was told to delete her and then re-add her.. that worked for a bit now it is doing it again! Talk about frustrating! I am about to cancel this service if they can't find a fix by the end of the week.

Message 4 of 7 (600 Views)
Contributor

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

I have been having the same issues.  I just tried to locate both of my son's.  It says that they are someplace else when I know they are in the room next to me (it's a school night and they are in their rooms getting ready for bed).....I went to one of my son's room and asked him if he got a text from AT&T (locater alert).  He checked his messages right in front of me so I know the phone is in the house.  I tried to delete their phones and then readded them to try to update, but still shoed them 5 miles away. 

 

Why should I pay for something that gives me a "I think he is over here" result?

Message 5 of 7 (514 Views)
Contributor

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

This service is costing me more than the price I pay for it. I checked on my daughters location this morning and it showed her about 2 miles away from her school. The location accuracy was given as 327 yards. The school was contacted and each teacher verified that my daughter was in class when she was supposed to be. 10 minutes after the initial check her location was given as being at the school. The reliability of Family Map is now highly suspect in my mind. I can ill afford to spend this kind of effort performing an investigation. What is wrong with the system? And when do you plan to fix it?

Message 6 of 7 (464 Views)
gk4
Teacher

Re: Locator is telling me my child is over 200 miles from where I KNOW she is?!?

[ Edited ]

I canceled my FamilyMap service this week!

Message 7 of 7 (459 Views)
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