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Let's Stop Feeding Their Egos

Scholar

Let's Stop Feeding Their Egos

I would like to propose that anytime a clown wants their iPhone unlocked and posts a whine, demand, grouse, gritch about it we just ignore the post. If they didn't get a response, I guarantee that this asinine posting would stop, or at least slow down.

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Message 1 of 37
Teacher

Re: Let's Stop Feeding Their Egos

Well, that is a great idea! we will continue to feed this forum (that is about iPhone + AT&T) with the request and you can continue to ignore, I will sit at my beautiful apartment in Brooklyn and count till 500 different complains about the unlock. When it will get to this number, I will report about it in every blog I can think of. How about that. Every 100 complains can be a new post! How about them apples?

It is not about ego, it's about customers rights and the fact that AT&T is wrong with its policy.

As long as there is a lock on the us iPhones there will be people to complain about it because it's just wrong. You want to ignore us? Do it. This way we will not have to deal with the ignorant answers.
Message 2 of 37
Expert

Re: Let's Stop Feeding Their Egos


ymeiner wrote:
Well, that is a great idea! we will continue to feed this forum (that is about iPhone + AT&T) with the request and you can continue to ignore, I will sit at my beautiful apartment in Brooklyn and count till 500 different complains about the unlock. When it will get to this number, I will report about it in every blog I can think of. How about that. Every 100 complains can be a new post! How about them apples?

It is not about ego, it's about customers rights and the fact that AT&T is wrong with its policy.

As long as there is a lock on the us iPhones there will be people to complain about it because it's just wrong. You want to ignore us? Do it. This way we will not have to deal with the ignorant answers.


No, it is not about "customer rights" nor is it about the "fact that ATT is wrong with its policy" - you feel you have the god given right to demand and recieve anything you want - it don;t work that way in the real business world This is not a issue with the company it is a disagreement with your outlook, has nothing to do with "customer rights". The policy is documented - on paper, electronicly AND on the box of every Iphone sold by ATT, if you did not read it - that is your problem not anyone elses.

Message 3 of 37
Teacher

Re: Let's Stop Feeding Their Egos

"The policy is documented - on paper, electronicly AND on the box of every Iphone sold by ATT"

 

This is patently false information. There is no such policy on the box of Iphone. Show us some verifiable proof please.

Message 4 of 37

Re: Let's Stop Feeding Their Egos

Try here. Read point #2 in the fine print at the bottom. http://store.apple.com/us/browse/home/shop_iphone/family/iphone?mco=MTAyNTQzMjI

 

In part is says:

 

Requires new two-year wireless service contract, sold separately to qualified customers; credit check required; must be 18 or older. The iPhone model you purchase is configured to work ONLY with the network technology of either AT&T or Verizon Wireless, as specified, but not both.

 

 

Message 5 of 37
Teacher

Re: Let's Stop Feeding Their Egos

All that fineprint says is that the GSM and CDMA versions of phones are different; one device cannot support both "network technologies" simultaneously. It is rather far-fetched imho to interpret this as a life long commitment to stay locked to a carrier.
Message 6 of 37

Re: Let's Stop Feeding Their Egos

Try Here: http://www.att.com/esupport/article.jsp?sid=61097&cv=820#fbid=WpP6Qut5eEB

 

What is the unlock code for my iPhone?

iPhone cannot be unlocked, even if you are out of contract. If you are traveling internationally, iPhone is a quad-band phone and will work in many countries across the globe. Stay connected while traveling to over 215 countries, plus get discounted rates in over 80 of those countries when you sign up for AT&T World Traveler

Either way. Venting on this board will do no good. You need to lobby state and federal law makers to have this change like they do in other country's.

Message 7 of 37
Former Employee

Re: Let's Stop Feeding Their Egos

"This is patently false information. There is no such policy on the box of Iphone. Show us some verifiable proof please."

 

The first 3 lines of the "fine print" area on the box, 3GS and iPhone 4... and I quote:

 

"1. Service plan with AT&T required for cellular network capabilities. Credit check required; must be 18 or older. Wireless service is solely provided by and the responsibility of AT&T. iPhone is configured to work only with wireless services of AT&T."

 

Message 8 of 37
Teacher

Re: Let's Stop Feeding Their Egos

Policy is just policy. It can be written electronically, on paper, on the iPhone box, and on the top of the door of the AT&T headquarters but it is just a policy. Written by people, can be changed by people.

Please do not lecture me about business because I might be able to teach you a thing or two. When AT&T or apple want to change there terms of rights or when AT&T wants to change it's contract with it's customers, they do it without worrying about the policy.

It is all a meter of interests and what I hope will happen at the end that AT&T will understand that it's best interest is to drop this part of it's policy.

You know, I come from another country where the government has some power to properly regulate companies and in this way to make sure that no company is forcing itself into other company's success. After all, apple is the one who brought the iPhone and not AT&T. AT&T is doing everything it can to leach on apples success by forcing (do not tell me it did not force because for the first two and a half years, there was no other choice) the customers to use it's services. This is wrong. This is not positive behavior. This is putting a toll booth in the enterance to central park. AT&T is the expert of putting gates in front of public domains, data packages and tethering is another good example.

I love my iPhone, I want it to be GSM, I Bought my first iPhone 3 years ago when there was no other choice but AT&T and my second one when iPhone 4 came out, when I still did not have any other choice. I do not have the money to buy myself a brand new unlocked phone and three months before a new iPhone comes out, I would not suggest anybody to buy a new phone.

This is the AT&T forum. I hope they opened this forum so customers can raise issues that bother them. I hope that somebody in AT&T is reading this comments and I definetely hope (and as I can see in the forum history) that I am not the only one who believe that AT&T policy is wrong, should be changed and can be changed.
{be courteous}

Message 9 of 37
ACE - Expert

Re: Let's Stop Feeding Their Egos

The thing that bothers me the most about all of these lock/unlock posts is everyone is assuming it is solely ATT's decision whether or not to unlock the iphone. Has anyone considered that maybe Apple has a say in it also? ATT has plenty of locked phones in their inventory but will unlock them once folks are out of contract, so why is the Iphone different? The only answer I come up with is Apple also has to agree to unlock them. Apple has been selling unlocked iphones since the iphone was released, just not in the US until this week. If currently locked iphones, regardless of the carrier, were to be unlocked, they would instantly become a hot commodity on the secondary market and would compete directly with Apple's unlocked iphone market. I don't know if its ATT's decision, Apple's decison or a combination of both, but there is plenty of incentive for Apple to not want any locked iphone to be unlocked, so don't assume it is solely up to ATT.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 37
Expert

Re: Let's Stop Feeding Their Egos


uminatsu wrote:
All that fineprint says is that the GSM and CDMA versions of phones are different; one device cannot support both "network technologies" simultaneously. It is rather far-fetched imho to interpret this as a life long commitment to stay locked to a carrier.


the wording is different on the back of the Iphone box for the Verizon phone:

 

"Wireless service is solely provided and is the responsiblity of Verizon Wireless. This Iphone is configured to work only with the Wireless Service of Verizon Wireless"

 

I hae both, a Verizon Iphone and a ATT Iphone - locked on BOTH networks, have underlined the important portions of the back. Gues what - even with Verizon you have a life long commitment to their service if you want to keep the Verizon based iphone....

Message 11 of 37
Teacher

Re: Let's Stop Feeding Their Egos

Oh, so now it is apple's fault?

 

First it was the fact that there is no unlock code, when we made it clear that there is a way to unlock the iphones, you blame apple.

 

Apple has built a very good system that contains a database of unlocked IMEIs. All ATT has to do is to send a request in this system and in the next time the iphone is synced it is not unlocked anymore. For some reason, ATT refuses to do so.

 

Apple did not start selling unlocked phone from the beginning. You might have this weird footer message under your post but you do work there. So either you do not know the facts or you have been sent to lie. Apple started selling phones outside the US around the time the iphone 3gs got out. Until then, every person around the world who wanted an iphone, had to get it from the US. Apple started to sell unlocked phones only because of the fact that in some countries it is illegal to sell locked phones. That says that at list for the first two years there were no officially unlocked phones.

 

You are worried about the secondary market? What is so special about ATT that no competition is allowed? Also, if there is a fair price for unlocked phones (650 sounds fair to me) the secondary market will not be an issue.

 

I do not assume that ATT is the only one to blame, I assume that apple is on the customer's side. Why? Because of the fact that at the first time the company had the ability to sell unlocked phones, they did it without any hesitation. Also because apple will be happy to gain all profit from every iPhone sell and not to share with any carrier. I assume that from apple's side, ATT was good at first because you can not sell a new phone without the support of at list one carrier. I believe that today Apple sees ATT as an obsticle only because it is the main issue people complain about when they talk about the iphone and Apple, as we know, wants the iphone to look seemles as possible.

Message 12 of 37
Master

Re: Let's Stop Feeding Their Egos

I think this says it all.... http://www.youtube.com/watch?v=Z9obgyYB1IU

 

I would like to see things change but it is not going to be solved here.

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 13 of 37
ACE - Expert

Re: Let's Stop Feeding Their Egos


ymeiner wrote:

Oh, so now it is apple's fault?

 

First it was the fact that there is no unlock code, when we made it clear that there is a way to unlock the iphones, you blame apple.

 

Apple has built a very good system that contains a database of unlocked IMEIs. All ATT has to do is to send a request in this system and in the next time the iphone is synced it is not unlocked anymore. For some reason, ATT refuses to do so.

 

Apple did not start selling unlocked phone from the beginning. You might have this weird footer message under your post but you do work there. So either you do not know the facts or you have been sent to lie. Apple started selling phones outside the US around the time the iphone 3gs got out. Until then, every person around the world who wanted an iphone, had to get it from the US. Apple started to sell unlocked phones only because of the fact that in some countries it is illegal to sell locked phones. That says that at list for the first two years there were no officially unlocked phones.

 

You are worried about the secondary market? What is so special about ATT that no competition is allowed? Also, if there is a fair price for unlocked phones (650 sounds fair to me) the secondary market will not be an issue.

 

I do not assume that ATT is the only one to blame, I assume that apple is on the customer's side. Why? Because of the fact that at the first time the company had the ability to sell unlocked phones, they did it without any hesitation. Also because apple will be happy to gain all profit from every iPhone sell and not to share with any carrier. I assume that from apple's side, ATT was good at first because you can not sell a new phone without the support of at list one carrier. I believe that today Apple sees ATT as an obsticle only because it is the main issue people complain about when they talk about the iphone and Apple, as we know, wants the iphone to look seemles as possible.


Let me address three items of your post.

 

First, I did not say it was Apple's fault. I only suggest Apple may have a say in whether locked iphones are unlocked.

 

Second, as stated at the bottom of my post, everything in there is my opinion, I never claimed they were facts, but I definitely was not sent to lie. When I say Apple has been selling unlocked Iphones from the beginning, OK maybe the original Iphone was not available in an unlocked version (I forgot that was only sold in the US), but as you point out there has been an officially unlocked iphone available since the 3G. The only point I was trying to make there is that Apple has been selling unlocked iphones for several years now.

 

Third, I'm not worried about a secondary market and I don't believe ATT cares either. Perhaps I wasn't clear but what I meant was, and again this is just my opinion, the secondary market would be in competition with Apple, hence they have a reason for not wanting to see locked iphones get unlocked. You are free to disagree if you want because once again, this is just my opinion.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 37
Scholar

Re: Let's Stop Feeding Their Egos


ymeiner wrote:
Policy is just policy. It can be written electronically, on paper, on the iPhone box, and on the top of the door of the AT&T headquarters but it is just a policy. Written by people, can be changed by people.

Please do not lecture me about business because I might be able to teach you a thing or two. When AT&T or apple want to change there terms of rights or when AT&T wants to change it's contract with it's customers, they do it without worrying about the policy.

It is all a meter of interests and what I hope will happen at the end that AT&T will understand that it's best interest is to drop this part of it's policy.

You know, I come from another country where the government has some power to properly regulate companies and in this way to make sure that no company is forcing itself into other company's success. After all, apple is the one who brought the iPhone and not AT&T. AT&T is doing everything it can to leach on apples success by forcing (do not tell me it did not force because for the first two and a half years, there was no other choice) the customers to use it's services. This is wrong. This is not positive behavior. This is putting a toll booth in the enterance to central park. AT&T is the expert of putting gates in front of public domains, data packages and tethering is another good example.

I love my iPhone, I want it to be GSM, I Bought my first iPhone 3 years ago when there was no other choice but AT&T and my second one when iPhone 4 came out, when I still did not have any other choice. I do not have the money to buy myself a brand new unlocked phone and three months before a new iPhone comes out, I would not suggest anybody to buy a new phone.

This is the AT&T forum. I hope they opened this forum so customers can raise issues that bother them. I hope that somebody in AT&T is reading this comments and I definetely hope (and as I can see in the forum history) that I am not the only one who believe that AT&T policy is wrong, should be changed and can be changed.


It would have been more polite if you had spelled my name correctly. {Be courteous}

Message 15 of 37
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