LOYAL Customer

Mentor

LOYAL Customer

ATT important question for you:

I have been a loyal customer of ATT for around 12 years, And my question is:  Why is it I don't loyal customers get a lower rate when they want to upgrade a phone? I am thinking of upgrading to a Blackberry 9700 from a 9000. But phones are about 400.00 phones. but if I go to a store or online. I pay the same amount of 299.00 or 199.00 after mail in rebate's is the same price a NEW customer pays.  Give me a good reason to stay with ATT. Verizon, Sprint, US Cellular is starting to look better every day.

Message 1 of 14
Scholar

Re: LOYAL Customer

how's your service?

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 14
Mentor

Re: LOYAL Customer

Service is Fair, Like I said I was thinking of changing but, I keep thinking ATT will do something for their customers that have been with them for a long time.

Message 3 of 14

Re: LOYAL Customer

You DO get incentives for being a "loyal customer". I guarantee you won't be charged any upgrade fees. I guarantee if you added a line you won't have any activation fees & I KNOW if you waited until you're fully outta contract you'd get an additional discount off the price of the phone as well. The upgrade is just the standard 2yr pricing for the new phone THAT's ALL!

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 4 of 14
Professor

Re: LOYAL Customer


Workinmanmo wrote:

ATT important question for you:

I have been a loyal customer of ATT for around 12 years, And my question is:  Why is it I don't loyal customers get a lower rate when they want to upgrade a phone? I am thinking of upgrading to a Blackberry 9700 from a 9000. But phones are about 400.00 phones. but if I go to a store or online. I pay the same amount of 299.00 or 199.00 after mail in rebate's is the same price a NEW customer pays.  Give me a good reason to stay with ATT. Verizon, Sprint, US Cellular is starting to look better every day.


Bye!! its like that with every cellular Provider. 

Message 5 of 14
Mentor

Re: LOYAL Customer

I have been told I was going to be charged a upgrade and activation fee.  And I am able to upgrade my phone now according to ATT and my cost is still 299.00/199.00.  I have in the past waited longer, and still pay the same amount as a new customer. I would like to see the info. you are talking about in writting.

Message 6 of 14
Scholar

Re: LOYAL Customer

if you do get charged an upgrade fee all you need to do is call customer service and all you have to do it call and say pretty much what you put in the original post, the whole "loyal customer thing" and they would credit the upgrade fee, or if you call right now they would put a notation and say that it can be credited, as far as pricing on the phone, you would discuss that with whoever you're getting the phone from(premier, store, third part venders)  the price differs from each channel you go through, you might be able to go through a third party and get it cheaper. as far as this message board we can only speculate

 


I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 14
Tutor

Re: LOYAL Customer

Thank you for your input, but like I told you, I am a loyal customer to ATT. we have all cell phones, U-verse, home phones with ATT.  I always get my phones from a Corp. ATT store.

Message 8 of 14
Scholar

Re: LOYAL Customer

What is LOYAL anyway? I recently got my premium for insurance, it was the same as last year - and the year before.

 

Got a new car, been going to the same dealership - no special discount for me.

 

Why should ATT offer special incentives? I've been using the same bank forever, only one bank my entire life. Doesn't mean they reduce my overdraft fees.

 

After completing your contract ATT usually offers a additional $50 off - and a waived upgrade fee.

 

If you still don't upgrade, eventually they offer an additional $100 off - and a waived upgrade fee.

 

If you don't meet those requirements, then you get the same upgrade pricing as everyone else. Just because you are loyal doesn't mean that ATT doesn't have to put out a lot of money into the phone they are subsidizing for you.

Message 9 of 14
Guru

Re: LOYAL Customer

You already get a good discount. Just because you have been with the company for more than 12 years doesn't mean you should get better things than other people. There may be people with more time than you and they get the same price. Do they complain? Of course not, because they don't use the word "loyalty" as an excuse to get special benefits.

 

Researching will give you the price you want. Usually third parties like Amazon or Best Buy give better prices than AT&T stores or Customer Service.

 

Hope you find the price you want.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 10 of 14
Professor

Re: LOYAL Customer


spmfox wrote:

What is LOYAL anyway? I recently got my premium for insurance, it was the same as last year - and the year before.

 

Got a new car, been going to the same dealership - no special discount for me.

 

Why should ATT offer special incentives? I've been using the same bank forever, only one bank my entire life. Doesn't mean they reduce my overdraft fees.

 

After completing your contract ATT usually offers a additional $50 off - and a waived upgrade fee.

 

If you still don't upgrade, eventually they offer an additional $100 off - and a waived upgrade fee.

 

If you don't meet those requirements, then you get the same upgrade pricing as everyone else. Just because you are loyal doesn't mean that ATT doesn't have to put out a lot of money into the phone they are subsidizing for you.


We may not agree with it, but this is perhaps the best way of putting it. Because contracts are two years, AT&T doesn't look beyond that. Loyalty is about how much money you spend and paying your bill on time. The more loyal you are in regards to that, the sooner you get to upgrade, verses getting an additional discount. If you spend a higher amount of money, yet wait for the full two years before you upgrade, then you do get an additional discount. There is some loyalty discount there, it's just that long term for AT&T is doesn't go beyond the two contract years.

Message 11 of 14
Highlighted
Teacher

Re: LOYAL Customer

Its all about numbers. Every company wants new customers because then they can boast that they have "40 million customer" or whatever. It not a matter of you paying ATT, its a matter of someone stopping to pay Verizon, for example. That being said a loyalty discount would be a nice thing...

Message 12 of 14

Re: LOYAL Customer

The whole mobile phone service in the states is ridiculous. I understand that phone companies prefer new customers rather than existing ones re-signing but in the UK the phone companies quite some time ago realised they needed to keep existing customers happy and had a completely separate department (on Orange anyway) dealing with existing customers and upgrading. If you push hard enough you can get a lot of things for very little. Unfortunately the US is generally way behind with cell phones (except of course smart phones). 

Message 13 of 14
Guru

Re: LOYAL Customer

Oh no, I think we are probably behind in smartphones, too.  So many nice phones available in Europe and Asia that we never get.

Message 14 of 14
You must type a description before you click preview or reply.
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.

Additional Support