LG GT365 NEON GO PHONE, CANT RECEIVE OR SEND PICTURES???

Contributor

LG GT365 NEON GO PHONE, CANT RECEIVE OR SEND PICTURES???

I have the lg gt365 neon, I cant receive pictures but when I go to view them I get a "failed" error, iv done a master reset, with no luck im not sure why I cant get pictures? Iv been on this site to check all the setting but once again nothing...... I was able to get pictures on my old phone, I have a prepaid go phone, and I have the text package which includes picture messages so what can I do to get/view/receive/send pictures and I have the web data package. So even with the Internet, im not getting pictures?
Message 1 of 3 (1,852 Views)
Master

Re: LG GT365 NEON GO PHONE, CANT RECEIVE OR SEND PICTURES???


Jessica3190 wrote:
I have the lg gt365 neon, I cant receive pictures but when I go to view them I get a "failed" error, iv done a master reset, with no luck im not sure why I cant get pictures? Iv been on this site to check all the setting but once again nothing...... I was able to get pictures on my old phone, I have a prepaid go phone, and I have the text package which includes picture messages so what can I do to get/view/receive/send pictures and I have the web data package. So even with the Internet, im not getting pictures?

My brother had this problem, and so did my friend with their Neon's. Although, I have never had it with mine. I think to get the phone to send/receive pictures again, my brother had to call Customer Service. I believe that they helped him out by fixing the "Message Center Address" or something. He entered the number they reported to him, and he could get them to work again. So go ahead a give it a try - 800-331-0500. Because you are a GoPhone customer, the system will re-direct you to the IVR when you call 611. Just keep repeating "Customer Service", and it will eventually take you to a live representative for which you can then solve this problem. Good luck!

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 2 of 3 (1,816 Views)

Re: LG GT365 NEON GO PHONE, CANT RECEIVE OR SEND PICTURES???

 


Wild Banchi wrote:

So go ahead a give it a try - 800-331-0500. Because you are a GoPhone customer, the system will re-direct you to the IVR when you call 611. Just keep repeating "Customer Service", and it will eventually take you to a live representative for which you can then solve this problem. Good luck!


Say "more options" at the first prompt.  At the second prompt, say "representative" or whatever works.

 

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 3 of 3 (1,799 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.