Kudos to Mr. Harry from Customer Service (Off Shore)

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Kudos to Mr. Harry from Customer Service (Off Shore)

I would like to take this opportunity to give kudos to an agent (Off shore) who actually speaks clear and understandable english. I certainly appreciate the effort on helping me out and trying to explain certain charges that I am currently billed since there are certain "pro-rated" charges that doesn't really explain why it is such amount. I also hope this can go through a kudos board and have Harry be a role model to any other agents especially when trying to provide excellent customer service. I know for a fact that they are in a different country and that they cannot disclose such information but I still would like to get this across all other centers that ATT have and also with Harry who actually helped me out. Good Job Harry and keep it up. Hope all other agents would be as efficient and customer centric as you are all the time. Cool!
Message 1 of 5 (223 Views)
Former Community Manager

Re: Kudos to Mr. Harry from Customer Service (Off Shore)

Thank you very much for your feedback about your support experience! I'd love to give both Harry and his manager your feedback. If you happen to have his last name or ID number, please send me a private message with that info.

 

 

Also, welcome to the AT&T forums! I hope to see you stick around, we've got a lot of great folks and discussions here. Smiley Happy


To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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Message 2 of 5 (212 Views)
Master

Re: Kudos to Mr. Harry from Customer Service (Off Shore)

To be completely honest, reports of good customer service have been so common lately that I no longer feel surprised or even the need to reply. I did to this one because I wanted to share my opinion.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 3 of 5 (200 Views)

Re: Kudos to Mr. Harry from Customer Service (Off Shore)


clowgee08 wrote:
I would like to take this opportunity to give kudos to an agent (Off shore) who actually speaks clear and understandable english. I certainly appreciate the effort on helping me out and trying to explain certain charges that I am currently billed since there are certain "pro-rated" charges that doesn't really explain why it is such amount. I also hope this can go through a kudos board and have Harry be a role model to any other agents especially when trying to provide excellent customer service. I know for a fact that they are in a different country and that they cannot disclose such information but I still would like to get this across all other centers that ATT have and also with Harry who actually helped me out. Good Job Harry and keep it up. Hope all other agents would be as efficient and customer centric as you are all the time. Cool!


 

Kudos to that agent Smiley Happy

 

Message 4 of 5 (188 Views)
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ACE - Professor

Re: Kudos to Mr. Harry from Customer Service (Off Shore)

Indeed, kudos to that agent! ^_^

~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5 (179 Views)
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