KUDOS!

Scholar

KUDOS!

...to Customer Service agent Marilyn { Personal information edited }! Thanks for all your help! You are a role model for other CSRs!

 

Claire B

Message Edited by Caretaker on 07-15-2009 06:16:31 AM
199 Views
Message 1 of 6

Re: KUDOS!

If you'd like to thank a CSR for pulling you out of a jam or being ultra-helpful, ask to speak to their supervisor during your call to pass along your sentiments. This helps everyone, because when someone is thanked for doing a good job, it greatly improves their mood, and thus, the quality of service they will be able to provide.

Alternately, you could write a letter, or possibly send an email, but I'm not certain of the addresses used for those types of communication.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 2 of 6
Scholar

Re: KUDOS!

Maybe the Caretaker can relay the message!
Message 3 of 6
Highlighted
Master

Re: KUDOS!


Mister Xiado wrote:

Alternately, you could write a letter, or possibly send an email, but I'm not certain of the addresses used for those types of communication.

All positive, as well as negative experiences that you have received with AT&T, can be sent here. 

Message 4 of 6
Scholar

Re: KUDOS!

thanks, I gotta finish my 1st coffee first and I'll pass it onl...I bookmarked the site!
Message 5 of 6
Master

Re: KUDOS!


thedogmother wrote:
thanks, I gotta finish my 1st coffee first and I'll pass it onl...I bookmarked the site!

You are welcome, thedogmother......... I'm already on my 3rd cup already! 

 

 

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