09-14-2011 8:40 AM
I was eligible for an upgrade in July and I purchased a refurbished iphone 3gs. I only paid $10.00 for it, so it was hard to pass up a deal like that, and I have had refurbished phones in the past and have never had any issues, so it only made sense to go ahead and pay the cheaper price.
Well, it worked great for almost a month and then the problems started. When I would be on the phone somtimes the other person could not hear me. Sometimes it would happen, sometimes it would not. So I sent the phone back to apple for a replacement. Well, I only had the replacement phone for 2 weeks when it turned itself off and would not come back on. I did manage to get it to come back one once by restoring it, but then it went off again only 10 minutes later and will not come on again.
Since I have had two phones mess up already, I'm wondering if I call ATT if they would let me purchase a new iphone 3gs for the upgrade price since I have had two refurbished phones mess up on me already and I feel as if I have wasted my upgrade?
Just curious to get some other opinions on this. Do you think they may consider, or am I crazy to ask that?
09-14-2011 10:16 AM
It is highly unlikely that they will be willing to void your existing contract over a hardware failure. Most likely, they will simply refer you back to Apple for hardware support.
09-14-2011 4:16 PM - edited 09-14-2011 4:17 PM
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