If I am not satisfied with my device, can I exchange it?

Contributor

If I am not satisfied with my device, can I exchange it?

Hi,

 

I just bought a HTC One X from AT&T store for $199 yesterday. I was pretty satisfied by its appearance, but when I got back to home, I found that the phone storage is only 10GB, instead of 16GB as claimed onn the AT&T website, (even smaller than the international version which is 32GB). I was a little disappointed with this.

 

I am wondering is it possible for me to return this phone and exchange for Samsung Galaxy SIII? I've heard that there would be a return fee, but I am not quite sure about. Thanks in advance.

 

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Message 1 of 6
Master

Re: If I am not satisfied with my device, can I exchange it?

Yes you can do one exchange within your first 30 days.  How does ATT get your phone to 10GB?  Is it 16GB less usage of memory for the OS?

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 6
Contributor

Re: If I am not satisfied with my device, can I exchange it?

 

 

Thanks for your reply.

 

No, I don't think so. I have attached the screen shot below.

The "Internal storage" in the figure is for the system usage. The "phone storage" is not.

 

Even add the internal storage to phone storage, it is still only 12GB. 

 

2012-06-17 12.43.30.png

Message 3 of 6
Master

Re: If I am not satisfied with my device, can I exchange it?

It may very well be 16GB but the math works out funny.  I have a 32GB iphone but due to math it shows the capacity of 28.5GB.  Dividing that in half is around 14gb.  Use up some for internals and some other good stuff and It may not be far off.

 

Remember that they sell these as 1000mb = 1GB but other stuff is measured as 1024mb = 1GB.  In this conversion you will get this odd capacities.  Either way, If you do the switch, do it sooner than later and/or in the case of the phone you want get the pre-order in and talk with a store manager so that they know what you are doing in case the new phone arives after the 30 day window.

 

Good Luck and enjoy!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 4 of 6
Employee

Re: If I am not satisfied with my device, can I exchange it?

The 16GB is split into system and storage space. Its split into 2 partitions. Add them both to get 13GB which is correct

The problem is everyone sells devices in gigabytes but they are actually measured in gibibytes
Been happening so long that its too late to correct the mistake. You'll notice this if you ever run a Linux OS on your PC, its measured in the correct GiB not GB
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
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Mentor

Re: If I am not satisfied with my device, can I exchange it?

Yes, a $35 restocking fee applies.
Message 6 of 6
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