IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

Contributor

IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

IE 8 - Cannot Login to www.att.com/addressbook  ( http://www.wireless.att.com/learn/articles-resources/address-book.jsp )  ( https://addressbook.att.net/ )  - Get Subscriber Error 404: There was a problem retrieving subscriber information: subscriber not found

 

Whatsup with this ?   Smiley Mad

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Message 1 of 8
Contributor

Re: IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

I have the same problem. Addressbook set up on Samsung Captivate.... I can log into my at&t account OK. I can login in to my calendar OK. CANNOT login in to my addressbook. I get the error message below. I know the username and password are correct because I get int my calendar OK with same...  Please help!!!!

Message 2 of 8
Contributor

Re: IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

Address Book requires a data plan of a specific size.  A pay-as-you-go plan doesn't seem to help.  It would be nice if it gave a useful error message.

Message 3 of 8
Tutor

Re: IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

Don't you hate it when a utility is rolled out to users without any adequate testing ?

 

The concept of storing my address book online or on my machine is great ! However, the actual implementation of the idea by AT&T leaves way too much to be desired!

 

Come on, AT&T, pay some decent bucks and hire half-way decent testers and programmers !

Message 4 of 8
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Tutor

Re: IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

i cant get into the address book either it on phone or puter whats up...with this

Message 5 of 8
Contributor

Re: IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

I have spent hours trying to log in and have gone full circle and am still getting the 404 error. This after numerous pw resets and CS and Chat sessions to no avail. Was wondering if you ever got your 404 issue resolved and how. Help please. Thank you.

Message 6 of 8
Contributor

Re: IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

Problem solved. AT&T support finally elevated the issue to folks who knew what they were doing. On the LG GU295, before you can sign on to the Address Book login in page, you must sync from your phone first. In the GU 295 go to Menu>Contact List>Options>Sync Settings> Auto Sync On>Sync Now. Prior to my finally being able to successfully sync my phone, I had to register the sync ability and can't rememeber the exact path in the phone but I think it's pretty easy to find it. I will say each time I tried to register the sync, I got about 3 or 4 failed to register messages then by the time I was elevated to another CS person the registration had finally initiated on it's own without me being aware that it had. Also, once I hit the Sync Now, I had a weak signal on my phone and it took several attempts until it finally started sync-ing. Anyway, once the sync was complete, I was able to Log In using my phone number and PW I had originally set up. That took 2 attempts and I was in .....finally. All of my phone contacts were there and it was all wireless. What I don't understand is why AT&T does not add this fix to their Q&A. Hope this helps. It worked for me.

Message 7 of 8
Contributor

Re: IE 8 - Cannot Login to www.att.com/addressbook - receive error 404

And I can't even see that last reply!  Awesome - way to go ATT.  I'm guessing it's because I mentioned a competitor and that I was switching because of these nonsense issue.  Oh well.

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