I want to upgrade but ATT is giving me the runaround
I want to upgrade and I’m eligible, but ATT is giving me the runaround.
I went to best buy and upgraded to a “dell streak” phone on 5/15/11. ATT does not carry this phone for some reason. On the same day, I exchanged the phone because it was defective. The second “dell streak” phone happened to be defective also and I returned it on 6/13/11. The best buy rep called ATT to submit an upgrade/contract reversal and told me to wait 3 days prior to buying another phone.
On 6/16/11, the third day, I went to a store to upgrade to a new phone but I was told that I’m not eligible for upgrade. I called ATT customer care to get some help. ATT told me to go back to best buy and have them submit the upgrade/contract reversal again (2nd time) and they did so on 6/16/11.
On 6/18/11, I went to a store to upgrade to a new phone and I was told again that I’m not eligible for upgrade. I contacted customer care again and I was told that they can’t help me. ATT asked me to go back to best buy again (3rd time) and ask them to submit an upgrade/contract reversal again!
I know for sure that best buy called in the upgrade/contract reversal because I was there right in front of them when they did it both times!
Both best buy and ATT suggested that I use the my other phone line or open additional line to get a new phone!! I had the same problem 2 years ago and I used my other line to upgrade. I can’t do it this time because both my wife and my son upgraded their phones.
Any suggestions? I searched this forum and did not find a workable solution. Thank you.