I'm not a customer, but at&t thinks I am

Contributor

I'm not a customer, but at&t thinks I am

Hi All,

 

Since a few weeks I receive mail from at&t. It started with this message: "You have purchased the 250 MB of data for 30 days for $14.99 rate plan." I did not purchase anything. I live in Europe.

 

I got also mail like this: "Your credit/debit card has been charged $$14.99.". It hasn't.

 

What can I do to convince at&t that I am not a customer of theirs?

 

Thanks!

Benno.

Message 1 of 2 (272 Views)
Teacher

Re: I'm not a customer, but at&t thinks I am

I would call in to customer care and see if they could locate an account with either your name or ssn so that we could verify that it is a mistake and verify no one is commiting fraud in your name!

 

 

 

 

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 2 of 2 (125 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.