I'm not a customer, but at&t thinks I am

Contributor

I'm not a customer, but at&t thinks I am

Hi All,

 

Since a few weeks I receive mail from at&t. It started with this message: "You have purchased the 250 MB of data for 30 days for $14.99 rate plan." I did not purchase anything. I live in Europe.

 

I got also mail like this: "Your credit/debit card has been charged $$14.99.". It hasn't.

 

What can I do to convince at&t that I am not a customer of theirs?

 

Thanks!

Benno.

276 Views
Message 1 of 2
Teacher

Re: I'm not a customer, but at&t thinks I am

I would call in to customer care and see if they could locate an account with either your name or ssn so that we could verify that it is a mistake and verify no one is commiting fraud in your name!

 

 

 

 

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 2 of 2
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support