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I just want to talk to a real live representative...

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I just want to talk to a real live representative...

Is there a way to talk to a live representative at AT&T? I canceled my iPad data plan 4 months ago and out of the blue they charged me this month for a large amount. I've been trying every single AT&T phone numbers I find online but no luck - they all ask for account/phone number which I don't have. I just want to talk to (or email) a live representative!!!!!

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Message 1 of 5

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Community Support

Re: I just want to talk to a real live representative...

Hello Community,

 

Although this is an older thread, we are still getting a lot of views each month, so I thought I'd jump in and respond.

 

If you need assistance and are having issues getting someone live on the phone, we have a couple of great options.

 

You can always send us a Private Message to @ATTMobilityCare and one of our Community specialists will reach out to you to assist.

 

You can also try chatting with us via our online Chat.

 

Here is a link to all our contact options as well.

 

Thanks so much, and hope this helps.

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5

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Master

Re: I just want to talk to a real live representative...

Try the phone number bellow and just keep pressing 0 until you get a rep.

 

 

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 5
Contributor

Re: I just want to talk to a real live representative...

AT&T's customer service is the worst I have ever seen. I stopped doing business(directly-I am sure they are getting a cut on some phone line somewhere) with them years ago because of this. I am urging everyone I know to switch to another company. The only "living" person you can get to talk to right away is one that wants to sell you something. So don't hold your breath waiting on customer service. It won't end good for you

Message 3 of 5
Community Support

Re: I just want to talk to a real live representative...

Hello Community,

 

Although this is an older thread, we are still getting a lot of views each month, so I thought I'd jump in and respond.

 

If you need assistance and are having issues getting someone live on the phone, we have a couple of great options.

 

You can always send us a Private Message to @ATTMobilityCare and one of our Community specialists will reach out to you to assist.

 

You can also try chatting with us via our online Chat.

 

Here is a link to all our contact options as well.

 

Thanks so much, and hope this helps.

 

Tim, AT&T Community Specialist

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
Contributor

Re: I just want to talk to a real live representative...

Look I need to know if I blocked a phone none of the info that is on the phone can be looked at on the device
Message 5 of 5
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