I just got a text from AT&T what is this?

Mentor

I just got a text from AT&T what is this?

AT&T Free Msg: Your data usage this month is in the top 5% of users. Use Wi-Fi to help avoid reduced speeds in future bill cycles. Visit www.att.com/dataplans.

I have unlimited by the way.
Message 1 of 49 (2,227 Views)
Scholar

Re: I just got a text from AT&T what is this?

Exactly what it says... you have been using a LOT of data this month, they are simply encouraging you to use Wi-Fi to reduce strain on the cellular network.

Message 2 of 49 (2,198 Views)
Mentor

Re: I just got a text from AT&T what is this?

Oh and I just got
This. So now they will cap my speed??? I never had this problem before and I am not using any more 3G data than normal . In fact it says 3.3 gb.

Like other wireless companies, AT&T is taking steps to manage exploding demand for mobile data. We're responding on many levels, including investing billions in our wireless network this year and working to acquire more network capacity.

As mentioned on a previous bill, we're also taking additional, more immediate steps to help address network congestion and improve reliability. One of these steps involves a change for some customers who use extraordinarily large amounts of data in a single billing period - about 12 times more data than the average smartphone user.

For the current billing cycle, your data usage indicates you could be affected by this change. Here's how it works:

Smartphone customers with unlimited data plans may experience reduced speeds once their usage in a billing cycle reaches the level that puts them among the top 5 percent of heaviest data users. These customers can still use unlimited data and their speeds will be restored with the start of the next billing cycle.

We're writing because you are in the top 5 percent of heaviest data users for this billing cycle. Because we recognize that data usage can change from month to month, you will not see reduced speeds this billing cycle.

Beginning with your next billing cycle, we'll send you a text message if you are approaching the top 5 percent of heaviest data users. We'll also send you a second text message if you cross into the top 5 percent of heaviest users, at which point you may see reduced speeds for the rest of the month.

Customers have several ways to manage extremely high data usage.

Wi-Fi offers great speeds and doesn't add to your wireless data usage. Consider using Wi-Fi when possible for applications that use the highest amounts of data, such as streaming video apps, remote web camera apps, large data-file transfers (like video) and some online gaming.

You may also consider switching to a tiered data plan if speed is more important to you than having an unlimited data plan. Customers on tiered plans can pay for more data if they need it, and will not see reduced speeds.

To estimate how much data different activities use, and find out more about Wi-Fi or tiered data plans, visit https://www.att.com/dataplans or call Customer Care at 800-331-0500.
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Message 3 of 49 (2,196 Views)
Scholar

Re: I just got a text from AT&T what is this?

3.3GB is a lot of data to be using.

Do you ever use Wi-Fi?

Message 4 of 49 (2,193 Views)
Mentor

Re: I just got a text from AT&T what is this?

Sure at home
Message 5 of 49 (2,182 Views)
Professor

Re: I just got a text from AT&T what is this?

3.3 GB doesn't sound like too much to me. What about the people who are paying for the 4GB Data Pro + tethering plan? Are they going to get reduced speeds if they use the 4GB per month that they are paying for?

I can see if people are using 5 or 10 GB per month, but the 3.3 doesn't sound too high by itself. How many days into the billing cycle are you? If it's only like 10 days, maybe they are extrapolating usage to the end of the cycle.
Message 6 of 49 (2,156 Views)
Guru

Re: I just got a text from AT&T what is this?

Yes, how far are you into your billing cycle?
I consider myself a heavy user and have only one time gone over 2 GB in a month. They probably figure you are tethering somehow.
Message 7 of 49 (2,148 Views)
Highlighted
Professor

Re: I just got a text from AT&T what is this?

If you go over the 4GB in the Data Pro + Tethering plan, you just get charged for the overage, but will still have full speed data.
Message 8 of 49 (2,146 Views)
Scholar

Re: I just got a text from AT&T what is this?

[ Edited ]

Well, I see "unlimited" has a new Orwellian definition. I don't think 3.3 GB should come anywhere near surpassing "unlimited." 

 

I've kept the unlimited plan at $30/month even though I have never come close to 2GB in any month. They seem to be fine with me paying an extra $5/month -- until I need it. This business of "you're in the top 5%" is unsavory at best. 

 

Suppose my broadband service goes out for a week (it has happened)? Suppose I'm traveling and don't want to pay the high rates for hotel wi-fi? Suppose I go and stay with my aunt who has no wi-fi at all?

Message 9 of 49 (2,118 Views)
Master

Re: I just got a text from AT&T what is this?

You're on the "naughty list" and AT&T will now begin to throttle your data speeds based on your higher-than-normal data usage.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 10 of 49 (2,105 Views)
Professor

Re: I just got a text from AT&T what is this?

I suspect from their point of view, you are still getting "unlimited data". They aren't stopping it and you can still use as much as you want. There is nothing that says it has to all be at the same speed.
Message 11 of 49 (1,492 Views)
Scholar

Re: I just got a text from AT&T what is this?

Do you think they have regular internal company contests for best idea to make customers feel like AT&T is their enemy? Because whoever came up with this one should get first prize.

 

 

Message 12 of 49 (1,488 Views)

Re: I just got a text from AT&T what is this?


Myrtlemaye wrote:

Well, I see "unlimited" has a new Orwellian definition. I don't think 3.3 GB should come anywhere near surpassing "unlimited." 

 

I've kept the unlimited plan at $30/month even though I have never come close to 2GB in any month. They seem to be fine with me paying an extra $5/month -- until I need it. This business of "you're in the top 5%" is unsavory at best. 

 

Suppose my broadband service goes out for a week (it has happened)? Suppose I'm traveling and don't want to pay the high rates for hotel wi-fi? Suppose I go and stay with my aunt who has no wi-fi at all?


Not Orwellian at all.  It means exactly what it has always meant.  There isn't an amount of data past which you get charged for data usage.  AT&T never claimed that the unlimited data plans meant a data plan that had absolutely no limits of any kind on it.

Message 13 of 49 (1,446 Views)
Guru

Re: I just got a text from AT&T what is this?

[ Edited ]

Gunrun911 wrote:
Oh and I just got
This. So now they will cap my speed??? I never had this problem before and I am not using any more 3G data than normal . In fact it says 3.3 gb.

You may also consider switching to a tiered data plan if speed is more important to you than having an unlimited data plan. Customers on tiered plans can pay for more data if they need it, and will not see reduced speeds.

Paperless Billing

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Sign up now

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Re: 3.3 GB--unlimited users should heed this as a rough watermark as to how much data you need to use before you hit the top 5% of heaviest data users.

 

Re: switching to a tiered data plan--proof that it's not so much that you're using lots of data but rather, you're being "penalized" for using lots of data on an unlimited plan.  AT&T's own words pretty much bear this out--as long as you're willing to pay for data usage, they don't care how much data you use.  Theoretically, a tiered plan user could use 10 GB (or more) of data and--most likely, if we were to take AT&T's word about not seeing reduced speeds if on a tiered plan--not be throttled, whereas an unlimited user could use even as little as 3 GB and potentially be throttled--how's that for a bit of irony?

 

Re: paperless billing and automatic payments--off-topic on my part, but mark my words--some time in the near future AT&T will start charging you extra if you elect to continue receiving paper bills (in lieu of viewing your bills online) and/or if you elect to pay your bill manually (e.g., mail your payment) instead of choosing automatic payments and/or paying it online.

Message 14 of 49 (1,417 Views)
Scholar

Re: I just got a text from AT&T what is this?

The problem is that "top 5%" is a moving target.  No one knows when they might join that group and it will change daily.

 

 AT&T has a less incentive to improve capacity, and they now have a nice strategy to push customers who are grandfathered into the unlimited plan to move to a tiered plan. That's really what's at work here.

 

 

Message 15 of 49 (1,387 Views)
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