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Posted Oct 10, 2011
9:59:39 AM
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I have been waiting 5+ hours for the ATT Premier Specialist
Edited by Hazn on Oct 10, 2011 at 10:00:12 AM

I have been trying to reach the premier specialist for 5 hours. Starting at 8am Est, I called and got through 3 hours laters only to get my calls dropped. The specialist never called me back when she should have. I am now on a second call and I have been on hold for 2 hours. I know they're busy with the iPhone 4S release and all but this is way too rediculous...

I have been trying to reach the premier specialist for 5 hours. Starting at 8am Est, I called and got through 3 hours laters only to get my calls dropped. The specialist never called me back when she should have. I am now on a second call and I have been on hold for 2 hours. I know they're busy with the iPhone 4S release and all but this is way too rediculous...

I have been waiting 5+ hours for the ATT Premier Specialist

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Oct 10, 2011 10:17:58 AM
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Im in the same boat as you... I've been on hold for way too long.

Im in the same boat as you... I've been on hold for way too long.

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Oct 10, 2011 10:18:38 AM
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I'm in the same boat. Got through twice but the calls dropped shortly after I got a specialist. They never called back... I'm on hold again right now. 

I'm in the same boat. Got through twice but the calls dropped shortly after I got a specialist. They never called back... I'm on hold again right now. 

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Oct 11, 2011 9:30:17 AM
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my wait time is arround 1.5 hours today in the morning.. Have a 2nd line call them at half an hour later just in case. My order is processed now. 

my wait time is arround 1.5 hours today in the morning.. Have a 2nd line call them at half an hour later just in case. My order is processed now. 

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Oct 11, 2011 9:35:34 AM
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Hint: the other 4 gazillion people trying to call have probably been on hold just as long as you have. What would you have AT&T do? Draft every employee it has to answer phone calls?

Hint: the other 4 gazillion people trying to call have probably been on hold just as long as you have. What would you have AT&T do? Draft every employee it has to answer phone calls?

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