I have NO USEFUL Coverage in Downtown Denver, What are my options?

Aea
Tutor

I have NO USEFUL Coverage in Downtown Denver, What are my options?

I live in Downtown Denver, near near Coor's Field. My home location, and my office location (a few blocks away) are both listed under "very good" in the coverage map. But I have no useful coverage. It routinely takes 3-5 tries to send an SMS, I get them about 15 minutes late, and today I had to try 39 times to make a simple phone call. I miss 90% of my incoming calls because they never seem to reach me. The most insulting part is that this happens when I have all five bars (hey, they don't lie about that!), and after about thirty minutes of this practically nil coverage it will bump down to "searching..." I highly doubt it's my phone since it works perfectly when I'm in the CBD and other places. It's only at my home and office that it practically never works, just precisely where I need it most. 

 

 

What are my options? Do I have any recourse or am I stuck with a shiny $100 a month money drain?

 

 

 

 

 

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Message 1 of 66
Master

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

Your kinda stuck until they can fix the network problems on your area.

 

What you can try to help aleviate the problem is do into your Settings> General > Network and turn Enable 3G to OFF.

 

See if this solves the problem (temp solution) with you being kicked off/missing your calls. It sounds like the 3G in the area is bad and your missing items as you switch in and out of 3G.  

Message 2 of 66
Expert

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

and also needs to try by reseting the network settings, (Settings, General, Reset then Rest Network settings) hopefully one of the 2 might help.
Message 3 of 66
Mentor

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

I have a Sony Ericsson Z750a phone and I can't find a network settings option in my settings mode to turn off the 3G option.
Message 4 of 66
Professor

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

Let me guess (since others on here have reported issues in Denver as well), 3G 850 must not be deployed in downtown Denver.
Message 5 of 66

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

My question is why can a friend with the new iphone 3GS send text messages and when I sit next to her at Coors field I can't...how is that possible.  We are both on ATT...This is SO frustrating...the dropping calls is one thing, but no internet and messaging is unreal.

Message 6 of 66
Highlighted
Tutor

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

Yup Aea you're pretty much stuck.  If you search the message boards for "terrible 3g coverage downtown denver" a thread that I opened a few weeks ago should come up.  AT&T has already closed it because the moderators were tired of having to follow it.

 

The most useful information in that thread is that AT&T's engineers came out and tested the area concluding that the 3G signal downtown Denver is weak and virtually unusable  indoors.  Their recommended corrective action is to switch the phone into EDGE and only use that mode until upgrades to the network can be performed.  Those said upgrades are scheduled to take place in the 4th QTR of 2009.

 

Since you pay an additional $10 /month for the faster 3G speeds and AT&T's solution to this problem is to temporarily turn your phone into the first generation iPhone until they can fix the network, you are entitled to the difference in service costs.  I presented this point to the CS tech and was given a $40 credit to my bill.  They came up with $40 by estimating it'd be about 4 months until the problem was fixed...If enough people do this it may pressure AT&T to perform the upgrades sooner!

 

Don't let anybody, especially the AT&T CS techs, convince you the problem may be with your phone.  I've lived in two states with this phone and I also travel extensively for work.  This problem only occurs around Denver.  Aside from that point I've also had the phone swapped out as well as a new sim card cloned and neither of those things have fixed it.

 

Message 7 of 66
Professor

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

And what phone do you have ?

 

Also, it 'may' be possible that your friend is using either 'E' (EDGE) or WiFi at the time ?

 

I'lve seen a lot of issues with the iPhone (specifically) in Denver from these posts.  Anyone with a non-iPhone in Denver having the same issues ? 

Message 8 of 66
Master

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

And here's where you are wrong.  You're not paying an extra $10/month for 3G.  You're paying for the standard PDA-class plan, which is not dependent upon device or the network coverage where you live.  The original iPhone was given a break on data pricing, but not because it was an EDGE-only phone.  The revenue-sharing model between AT&T and Apple was allegedly very different with the first-generation iPhone.

 


adamb303 wrote:

Yup Aea you're pretty much stuck.  If you search the message boards for "terrible 3g coverage downtown denver" a thread that I opened a few weeks ago should come up.  AT&T has already closed it because the moderators were tired of having to follow it.

 

The most useful information in that thread is that AT&T's engineers came out and tested the area concluding that the 3G signal downtown Denver is weak and virtually unusable  indoors.  Their recommended corrective action is to switch the phone into EDGE and only use that mode until upgrades to the network can be performed.  Those said upgrades are scheduled to take place in the 4th QTR of 2009.

 

Since you pay an additional $10 /month for the faster 3G speeds and AT&T's solution to this problem is to temporarily turn your phone into the first generation iPhone until they can fix the network, you are entitled to the difference in service costs.  I presented this point to the CS tech and was given a $40 credit to my bill.  They came up with $40 by estimating it'd be about 4 months until the problem was fixed...If enough people do this it may pressure AT&T to perform the upgrades sooner!

 

Don't let anybody, especially the AT&T CS techs, convince you the problem may be with your phone.  I've lived in two states with this phone and I also travel extensively for work.  This problem only occurs around Denver.  Aside from that point I've also had the phone swapped out as well as a new sim card cloned and neither of those things have fixed it.

 


 

 

Message 9 of 66
Scholar

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

How long have you been having this problem? Are there other people around you who are having the same problem? Does turning off 3G make any kind of a difference? I know that you said it doesn't happen everywhere, but Have you been to http://wireless.att.com/coverageviewer to check out how your coverage is in the areas you are reporting? Just a couple of things to ask yourself before you call at&t. They may even ask you those questions. Hope this helps..

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 10 of 66
Aea
Tutor

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

I have a 3G. 

 

I have very little difference going from EDGE to 3G, everyone with ATT same problem here (Verizon and Sprint seem to work perfectly). The coverage map lists the coverage at the highest level when I checked (when I posted), think it was "Very Good" or something to that extent. 

Message 11 of 66
Teacher

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

I live east of Brighton (6mi east of I-76 on 152nd) and ever since 3G service was activated, my coverage at the house has went from mediocre to awful.

I used to be able  to make phone calls fairly easily, but now I'm lucky if I can even squeek out a text message. Often I will have to send the message 3 to 5 times.

 

 

I have been patiently waiting for AT&T to get the Microcell service rolled out, but am just about out of patience. 

This is affecting my business in a bad way- I'm on call 24/7/365 and rely on my cell phone tremendously.

 

I have used and tried switching between the following phones:

 

HTC Fuze

AT&T Tilt (8925)

AT&T Wizard (8125)

 

All exhibit the same failure as useful devices.

 

The iPhone 3G  my wife uses as well as my daughters blackberry and Sony Ericsson all act the same.

Dropped calls, inability to send messages.

 

I have thought about installing a Wilson dual band repeater, but at the cost of $500 and the fact that the nearest cell tower is quite some distance, I just dont know if it is worth it.

 

Hey AT&T- how about you do something about the bad service in the Denver metro area?! Heck, I'll even donate space on the 50 ft radio tower I have in my back yard!

 

EDIT: and yes, I have 3G/HSDPA shut off on my Fuze Smiley Wink

 

 

Message Edited by tmedlin on 08-28-2009 10:22:09 AM
Message 12 of 66
Tutor

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

I have commented on another thread about this (the one shut down) that I have the same problems in Denver.  I have tried calling CS, but none of them will tell me its their networks fault.  Finally a guy at a AT&T store in Littleton said they are doing a bunch of upgrades to the Denver area and until those upgrades are complete, service will be terrible.  I work right next to mile high stadium, where one would think coverage would be excellent, and its horrible.  Switching the iphones 3G off doesnt seem to help at all.  So my only suggestion is to keep calling AT&T and complaining and at some point they will have to hurry up and finish whatever "upgrades" they are doing. Like someone stated before, dont let them tell you its your phones fault either.  

 

 

Message 13 of 66
Professor

Re: I have NO USEFUL Coverage in Downtown Denver, What are my options?

I can only 'hope' that 3G 850MHz will be soon in Denver, as San Fran 'just' turned it up this week
Message 14 of 66
Contributor

Re: iPhone Denver 3G & Edge Service Terrible in Denver

It would appear from the standpoint of AT&T's customer service that they don't really care if there is terrible service in Denver and surrounding areas.  In multiple conversations with customer support, I have been told nothing more than, "Unless enough people complain, we can't start a trouble ticket regarding the coverage."  When asked if they can please add my comment to a list of complaints, I'm told that "there is currently no list to be added to."  How then are we supposed to have enough people complaining that they will do something about it if they won't keep any record of the complaints that are being lodged?

 

Having gone through 4 iPhones (1 first generation, 2 3G, and 1 3GS) and 3 sim cards, I'm sure I'm not experiencing hardware issues. 

 

In my experience with AT&T, there are several areas that service is simply ABYSMAL, 3G, Edge, and even the good ol' GPRS fallback that seems to show up on my iPhone with regularity when it can't find a 3G or Edge signal or is jumping constantly between the two.

 

A few areas that drive me CRAZY are as follows:

 

 

  • Cheesman Park

 

3G coverage ranges from full to none.  If you stay in one place, mainly on the North West area of the park, you will experience full service, no service, Edge service, partial 3G service, no service, and back again - all without moving your phone!  Calls will drop frequently and the ability to make calls in a timely fashion is based solely on what signal you happen to have at the moment.  Frequently I have full 3G indication, press Call only to wait through watching the 3G coverage drop to very low, then Searching, then eventually Edge, then the call is made.
 

 

  • Capitol Hill

 

In general, the service in Capitol Hill is spotty at best.  Here are a few intersections I've found to be the most frustrating:
  1. 11th & Ogden - Full 3G, dropped calls, switch to Edge.  Edge at 1 bar of service, then full service, then switch to 3G, low service.
  2. 12th & Logan - Consistently drop 3G calls in switch to Edge.  Edge data virtually impossible at this location.
  3. 8th & Washington - Be prepared to lose 3G calls and wait for a network connection when traveling South through this area on Washington. 

 

  • West Wash Park

 

  1. Lincoln & Ellsworth and surrounding area - No 3G coverage, Spotty Edge
  2. Grant & First - No 3G

 

  • Bonnie Brae

 

  1. University & Exposition - No 3G coverage
  2. Steele & Mississippi - 3G and Edge BOTH DROP CALLS
  3. All of Bonnie Brae Blvd from University to Steele - No 3G

 

  • Cherry Creek

 

  1. University & 1st - Lose 3G, slow switch to Edge
  2. University & Cherry Creek South - Drop 3G calls
  3. University & Polo Club - No Service blip
  • North Metro
  1. I-25 & 104th - 3G calls drop occasionally
  2. I-25 & 120th - All 3G calls drop
  3. US 36 & 92nd - 3G calls usually drop

This list is inclusive only of areas that STAND OUT in my mind as places I've experienced problems numerous times.  I'm sad to say that there are MANY other areas that I've had dropped calls, no service, no data, voicemail notifications with no missed calls, etc throughout the Denver Metro area.  I don't know if there's anything we can do to improve service, but I, like a lot of others will leave AT&T as soon as I can take my iPhone somewhere else if this is not addressed.
Message 15 of 66
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