Helpful Links

I can't get the Captivate update to work, please help!

Tutor

I can't get the Captivate update to work, please help!

I followed all of the steps here: http://www.samsung.com/us/froyoupgrade2_2/captivate

 

But when I do this part at the end:

 

1. Once the computer has restarted, Open Kies Mini and plug the USB cable into the phone.

 

2. Click on Phone Upgrade.

 

The Phone Upgrade button on my screen is not colored, and not able to be clicked.

 

What do I have to do, to get this to work?

225 Views
Message 1 of 2
Professor

Re: I can't get the Captivate update to work, please help!

Are you sure you need the update? What OS version are you running? Go to Settings, About Phone and check the Firmware, Baseband and Kernel versions.

Message 2 of 2
Share this topic
Announcements

Welcome To The Community!
Find Your Answers Here!

Additional Support