I applaud Apple in the way they have handle their recent issues.

Mentor

I applaud Apple in the way they have handle their recent issues.

There aren't many companies that will come out and admit there is a problem with their products. On top of that, they take it a step further by offering a solution (free case) but if that still doesn't satisfy you they will allow a full refund. Good for you Apple. I am so pleased to see a manf.  pay attention to their customers needs. Steve has his head in the right place, please customers first then stock holders. For this i am a lifetime Apple owner, thanks again Apple. 

 

 

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Message 1 of 23
Scholar

Re: I applaud Apple in the way they have handle their recent issues.

Ditto!

Message 2 of 23
Guru

Re: I applaud Apple in the way they have handle their recent issues.

LOL, took how many weeks?  And they STILL haven't admitted to FAULTY HARDWARE design?

 

Message 3 of 23
Mentor

Re: I applaud Apple in the way they have handle their recent issues.

 


Graphixx30 wrote:

There aren't many companies that will come out and admit there is a problem with their products. 

 

 


 

And Apple still didn't admit it.  They pointed out that "all" smart phones have he same issue.

 

My translation of what he said:  "We don't see what the big fuss is about, but just so we can shut you up and keep you happy, we will give you a case".

Message 4 of 23
Mentor

Re: I applaud Apple in the way they have handle their recent issues.

Well if you have video evidence that other phones do it then they are right  ! I mean come on. 

 

Do we see those other manf. offering you anything ? 

Message 5 of 23
Scholar

Re: I applaud Apple in the way they have handle their recent issues.

 


wolfhustler wrote:

 


Graphixx30 wrote:

There aren't many companies that will come out and admit there is a problem with their products. 

 

 


 

And Apple still didn't admit it.  They pointed out that "all" smart phones have he same issue.

 

My translation of what he said:  "We don't see what the big fuss is about, but just so we can shut you up and keep you happy, we will give you a case".


Sorry but its so true.  Since when do calls not drop on a cell phone?  Also since when does it not drop when holding it the wrong way?  I have a BB and it will drop calls all the time.  My samsung now just resets...lol which is worse.  I mean comon people.  ALL CELL PHONES DROP CALLS.  There are just alot of haters that hate apple.  Oh well too bad for them.  I cant wait to get my phone!  Now more than ever because I KNOW there is a solution and I know that its still the best phone out there.

 

Message 6 of 23
Mentor

Re: I applaud Apple in the way they have handle their recent issues.

It happens frequently actually.

 

If you saw the Q&A session, one of the people in the audience challenged Jobs to make it happen to his smart phone.

 

Apple played it smart.  They put up a smoke screen to make it appear as though there is no fault....then offered a freebie.  (Which is appreciated)

 

The beauty of how they did it was manipulation to perfection.  People think Apple admitted fault when in reality they didn't.  It was a great poker bluff where everyone wins.

Message 7 of 23

Re: I applaud Apple in the way they have handle their recent issues.

I just love it when people will make excuses for big corporations that they have nothing vested in ... just because they are trying to justify buying into a LAME product. Steve Jobs is not your friend, he has absolutely no idea you exist.

Message 8 of 23
Highlighted
ACE - Professor

Re: I applaud Apple in the way they have handle their recent issues.

 


Not Quite Right wrote:

I just love it when people will make excuses for big corporations that they have nothing vested in ... just because they are trying to justify buying into a LAME product. Steve Jobs is not your friend, he has absolutely no idea you exist.


 

No one needs to justify buying into a LAME product, since they can return it. So, uh, what other reason might there be?

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 23
Scholar

Re: I applaud Apple in the way they have handle their recent issues.

Well, I like that lame product. I doubt most of you complainers even bought an iPhone 4
Message 10 of 23
Mentor

Re: I applaud Apple in the way they have handle their recent issues.


Graphixx30 wrote:

There aren't many companies that will come out and admit there is a problem with their products. On top of that, they take it a step further by offering a solution (free case) but if that still doesn't satisfy you they will allow a full refund. Good for you Apple. I am so pleased to see a manf.  pay attention to their customers needs. Steve has his head in the right place, please customers first then stock holders. For this i am a lifetime Apple owner, thanks again Apple. 

 

 


Companies admit mistake all the time. In the new age of technology fixes are rollout, admissions are made and customers compenstated. The 'free' case is a step further for you ? It's a step back for the real world, the phone doesn't work right without a case my friend. Yes all smartphones have issues. Wrap your phone in foil and see if it still works, drop it in water, is it still working ? I crushed mine with my truck and it quit working? The point is the Apple Iphone 4 has a design flaw. Period. End of Story.  

And 'good for you Apple'... are you an Apple employee or just an 'Apple Biter' ? Customers were reporting day one. Videos on youtube. Cnn. And on tuesday Consumer Reports ALL reported it before Apple.  Jobs has his head in the right place. Really ? Early this year he's touting the new antenna design as smart. Today he's failing to acknowledge it was a a poor design.  Early this year he's reporting it was smart and would lead to improved reception. The truth is it's not smart and lead to poorer reception .He waited until the whole world and multiple consumer reporting agencies solved the problem for them before announcing. And the whole time he was selling the fix for $29 when it's now acknowledge the cost is right at $2.

Message 11 of 23
ACE - Professor

Re: I applaud Apple in the way they have handle their recent issues.

"The phone doesn't work right without a case" is really getting old.

 

Of course it works right. It's POSSIBLE to get reduced reception, but it's also possible to use even with reduced reception if you have decent coverage, and it's very easy to use without causing the reduced reception.

 

{Please keep it courteous}

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 23
Mentor

Re: I applaud Apple in the way they have handle their recent issues.

My phone works fine without a case.

Message 13 of 23
Professor

Re: I applaud Apple in the way they have handle their recent issues.

p51d007 wrote:
LOL, took how many weeks?  And they STILL haven't admitted to FAULTY HARDWARE design?
--------------
They admitted to the hardware flaw and pointed to three other companies with the same problem.
Message 14 of 23
Guru

Re: I applaud Apple in the way they have handle their recent issues.

Apple Kool-Aid must be delicious. Smiley Indifferent

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.
Message 15 of 23
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